Helpdesk Support Technician

Operations Leadership ServiceNow Communication Microsoft 365 User Accounts Microsoft Azure Problem Solving Desktop Support Customer Service Active Directory Technical Support Help Desk Support Account Management Business Valuation Process Improvement IT Service Management Full Stack Development Azure Active Directory Operational Efficiency Business Transformation Troubleshooting (Problem Solving) $49,920 / yr Posted yesterday, We are seeking a Help Desk Analyst to join a growing IT support team supporting enterprise users in a fast-paced environment. This role serves as the first point of contact for technical support, assisting users with hardware, software, account management, and Office 365-related issues. The ideal candidate has strong troubleshooting skills, excellent customer service abilities, and experience working within an IT support or service desk environment., * Serve as the primary point of contact for end-user technology support.

• Troubleshoot hardware, software, Windows, and Office 365 issues.
• Manage user accounts, password resets, and access requests within Active Directory.
• Document, update, and resolve incidents through an ITSM/ticketing system.
• Escalate complex issues to appropriate support teams when necessary.
• Monitor system alerts and assist with maintaining network and system availability.
• Ensure all requests and incidents are handled within established SLA guidelines.
• Provide exceptional customer service through phone, email, and remote support channels.
• Contribute to process improvements and operational efficiency initiatives.

• Experience in a Help Desk, Service Desk, Desktop Support, or Technical Support role.
• Experience supporting and managing accounts in Active Directory.
• Experience using an ITSM or ticketing platform (ServiceNow, Remedy, Jira, etc.).
• Experience supporting Microsoft Office 365 and/or Azure environments.
• Strong troubleshooting and problem-solving skills.
• Excellent customer service and communication skills.
• Experience supporting Windows operating systems., * Experience working in an enterprise IT environment.
• Familiarity with Azure Active Directory and Microsoft cloud technologies.
• Experience supporting remote users and troubleshooting over the phone., * Active Directory Administration
• ITSM/Ticketing Systems
• Office 365 or Azure Administration
• Help Desk Support
• Windows Troubleshooting
• Customer Service
• Phone Support, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.