Help Desk Technician

ServiceNow CompTIA A+ Communication Microsoft 365 Issue Tracking Desktop Support Microsoft Teams Customer Service Microsoft Office Active Directory CompTIA Network+ Technical Issues Microsoft Outlook Help Desk Support CompTIA Security+ Business Valuation Full Stack Development Azure Active Directory Business Transformation Tier 2 Technical Support End-User Training And Support Troubleshooting (Problem Solving) Information Technology Infrastructure Library, TEKsystems is seeking Help Desk Technicians to support a large-scale laptop refresh and end-user support initiative for the Federal Trade Commission (FTC). This is an excellent opportunity for IT support professionals who enjoy hands-on troubleshooting, customer interaction, and working in an enterprise environment.

You will provide Tier 1/Tier 2 desktop support, assist with laptop deployments and replacements, resolve technical issues, and support end users throughout the technology refresh process., * Provide Tier 1 and Tier 2 technical support for end users

• Troubleshoot hardware, software, and Microsoft 365 issues
• Support laptop refresh, deployment, and workstation replacement activities
• Document and manage incidents and service requests through ServiceNow
• Configure and deploy laptops, desktops, and peripheral devices
• Perform account support, password resets, and access-related troubleshooting
• Diagnose and resolve Windows operating system issues
• Escalate complex issues when necessary and ensure timely resolution
• Deliver excellent customer service while supporting users onsite
• Maintain accurate documentation of work performed and ticket updates

• 3+ years of Help Desk, Desktop Support, or IT Support experience
• Experience supporting Microsoft 365 (Outlook, Teams, OneDrive, Office Suite)
• Experience working within a ticketing system (ServiceNow preferred)
• Strong troubleshooting skills across hardware, software, and Windows environments
• Excellent communication and customer service skills
• Ability to work onsite 5 days per week in Washington, DC
• Ability to obtain an FTC Public Trust Clearance, * Prior federal government or contractor experience
• Previous laptop refresh, deployment, or migration project experience
• Experience with Active Directory or Azure AD/Entra ID
• Knowledge of SCCM/MECM
• CompTIA A+, Network+, Security+, or ITIL certifications, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.