Technology Specialist

You will be working with the IT team to serve as the customer service department for staff on all IT related matters. Install, upgrade, and maintain computer hardware and peripheral equipment. Triage and troubleshoot issues submitted through the Help Desk ticketing system. Coordinate technology needs with outsourced vendors for cost-effectiveness. Assist IT leadership on researching, planning and implementing new technologies to improve member access and staff efficiency., * Serve as the Tier 1 IT support person to resolve or escalate help desk tickets/requests from Pathways staff.

• Provide technical support and consultation in the use and operations of complex computer operating systems including remote and in-person support as needed.
• Create and modify software deployment scripts as needed.
• Work as a team within IT to complete daily tasks, demonstrating respect and professionalism, supporting management with special requests as needed.
• Work with IT team to add and develop systems to better support end users. Design and maintain systems documentation according to applicable policies and standards. Ensure that documentation meets all security regulations for the credit union.
• Keep abreast of state-of-the-art technology developments particularly in these areas: Security, AI, Cloud Services. Investigate new techniques, equipment, and data processing methods
• Ensure that software is approved and appropriately licensed before installation on workstations.
• Monitor daily reports and perform or escalate any necessary actions as soon as possible.

Do you have experience in Technology security practices?, Do you have a High school diploma or GED?, * Basic IT Skills: Candidates should have a solid understanding of common IT concepts, including hardware, software, networking, and operating systems. Should be able to diagnose and resolve common technical issues faced by end-users (e.g., printer problems, login issues, software glitches).

• Understanding of Security Practices: Awareness of security best practices.
• Time Management: Tier 1 support handles multiple tickets simultaneously. Good time management ensures timely responses.
• Problem-Solving, Professionalism, Adaptability and Writing Skills.
• Some knowledge of SQL, Python, PowerShell and similar scripting languages is preferred.

Training & Experience: A degree in Computer Information Systems or related field, minimum 2 years’ experience in technical support role (troubleshooting, hardware, software, and client/server), excellent customer service and communication skills, ability to learn quickly

Certificates, Licenses, Registrations: CompTIA A+ Certified (or willing to become certified in first year)

Pathways Financial Credit Union is an Equal Opportunity Employer and supports diversity in the workplace. Pathways applicants must be able to pass a Background Check including: Credit, Drug & Nicotine screening, Bondability and Criminal Background., * High school or equivalent (Required), * Technical support: 2 years (Required)

Pulled from the full job description

• Tuition reimbursement
• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Health savings account

Full job description

Pathways Financial Credit Union, the fastest growing credit union in Ohio over the last 10 years, is seeking a qualified, dynamic individual to join our team.

We offer competitive salary, incentive plan, and generous benefits including: medical, dental, and vision insurance, 401k with aggressive match, paid holidays, company paid life insurance, and much more., * 401(k)

• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance