• Manage and resolve challenging technical issues related to the ServiceNow platform.
• Develop expertise within the support department to enhance issue resolution and customer satisfaction.
• Troubleshoot problems, analyze JavaScript code, and optimize custom solutions.
• Collaborate effectively with customers and internal teams to deliver timely resolutions.
• Support and maintain ServiceNow applications, ensuring smooth operation and performance.

Do you have experience in SQL databases?, * Demonstrated ability to troubleshoot difficult technical issues.

• Solid object-oriented programming skills in JavaScript.
• Experience working with dynamic HTML components such as CSS and XHTML.
• Working knowledge of web application stacks and relational databases like MySQL.
• Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems.

Pulled from the full job description

• Health insurance
• Vision insurance
• Dental insurance
• Life insurance, * Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated’s Best of Staffing® Client and Talent Award winner 12 years in a row

LI-Hybrid

IDR is seeking a Technical Support Engineer - Service Management to join one of our top clients for a hybrid opportunity in Orlando, FL. This role involves providing technical support within a fast-paced, customer-focused environment, specializing in the ServiceNow platform. You’ll be key in troubleshooting complex issues, analyzing code, and delivering excellent service to users across various industries.