Product Support Specialist

A leading global e-commerce company is seeking five onsite contractors to support the internal launch of a new safety-focused product. This device monitors and documents the opening and closing of loading dock doors to ensure operational safety and efficiency.

Responsibilities:

Monitor and troubleshoot issues related to the device, including user errors and hardware/software malfunctions.

Perform basic troubleshooting steps such as screen resets and device refreshes.

Escalate unresolved issues by uploading photos and communicating with software and hardware teams via internal chat platforms.

Collaborate with cross-functional teams to ensure timely resolution and documentation of incidents.

Maintain a consistent onsite presence to support the product launch and provide real-time assistance.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC “Know Your Rights” Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .

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1. Demonstrated consistency in previous roles (tenure and reliability).
2. Two strong managerial references. 1. Experience using ticketing systems for issue tracking and resolution.
3. Familiarity with internal chat platforms (e.g., Slack, Microsoft Teams).