IT Support Technician

Insight Global is hiring an IT Support Technician to support the NBA’s Arena Technology Operations team, providing both onsite and remote technical support during games, events, and day-to-day arena operations. You will be responsible for monitoring and troubleshooting critical systems, including clock, statistics, and sound meter platforms, while supporting end users with hardware, software, Microsoft Teams, and connectivity issues. The role involves performing game-day readiness checks, managing and resolving ServiceNow tickets, assisting with technology-related projects, and ensuring all arena systems are operating effectively before and during live events. Success in this position requires strong troubleshooting skills, a customer-focused mindset, the ability to communicate professionally with stakeholders at all levels, and a solid understanding of how multiple technology systems integrate within a fast-paced, high-visibility environment.

• Experience in Help Desk, IT Support, or Field Support roles
• Foundational knowledge of computer networking concepts
• Experience troubleshooting both hardware and software issues
• Experience providing technical support both remotely and onsite
• Strong customer service, communication, and interpersonal skills
• Willingness to work nights, weekends, and holidays as needed Ability to thrive in a fast-paced environment supporting live events

Nice to Have Skills & Experience

• Experience using ServiceNow or a similar ticketing system
• Experience supporting technology in sports, entertainment, or live event environments
• Exposure to audio/video technologies, broadcast systems, or event support platforms Hands-on experience supporting IT projects, deployments, or system upgrades

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.