IT Equipment Technician

A summary of key responsibilities for the role is outlined below. Additional duties may be assigned as needed to support business objectives.

• Receiving, inspection & shipping: Receive, inspect, and document incoming IT hardware shipments; prepare, package, and ship equipment to internal users and vendors.
• Inventory & asset lifecycle tracking: Maintain accurate inventory records and asset tracking systems; label and track assets throughout lifecycle stages from procurement through disposal; monitor inventory levels and replenish stock as needed.
• Returns, disposal & audit support: Process returned or decommissioned equipment in compliance with data security standards; conduct inventory audits and reconcile discrepancies.
• Device setup & configuration: Set up and configure desktops, laptops, printers, and peripherals to support user and business needs.
• Troubleshooting, maintenance & user support: Diagnose and resolve basic hardware and software issues; perform routine maintenance and preventative system checks; provide hands-on support and guidance to users.
• Documentation & IT coordination: Maintain documentation of inventory, fixes, and procedures; coordinate with IT teams on deployments, repairs, and upgrades.
• Workspace organization & policy adherence: Ensure proper handling, storage, and organization of equipment; maintain a clean, secure workspace and adhere to IT policies.

Do you have experience in Ticketing system technical support?, Do you have a High school diploma or GED?, Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact? If you possess a strong sense of empathy, enjoy assisting others, thrive in a fast-paced environment, and excel at problem-solving, we encourage you to apply today to connect with a recruiter!, * High school diploma or equivalent required

• 0-3 years of experience in IT support, inventory, or shipping/receiving
• Basic understanding of IT hardware and peripherals
• Familiarity with inventory or asset tracking systems
• Proficiency in Microsoft Office (Excel, Outlook, Teams)
• Familiarity with ticketing systems (e.g., ServiceNow)
• Experience in an IT or technical environment preferred

Work Environment / Physical Requirements:

• Combination of warehouse and office environment
• Requires standing, lifting, and moving equipment (up to 50 lbs)
• May include extended periods at a workstation, * You demonstrate strong attention to detail and solid organizational skills.
• You apply basic troubleshooting and problem-solving skills effectively.
• You communicate well and work effectively as part of a team.

Pulled from the full job description

• Loan repayment program
• Paid parental leave
• Parental leave
• Health insurance
• 401(k) matching
• Vision insurance
• Dental insurance, Compensation: The hourly pay range for this position is $19.23 - $28.85 per hour. Actual compensation will be determined based on experience, skills, internal equity, geographic location, and other job related factors. This position may also be eligible for shift differentials, overtime pay, or other forms of additional compensation, in accordance with applicable Company policies and law.

Employment Logistics: The IT Equipment Technician I supports the full lifecycle of IT equipment, including receiving, inventory management, deployment, troubleshooting, and disposal. The position ensures that hardware assets are accurately tracked, properly maintained, and effectively deployed to support business operations, while also providing basic technical support to end users.

Unpacking the Benefits: Full time hourly employees are eligible for a comprehensive benefits package, which may include::

• Medical, dental, and vision insurance
• Life insurance and short and long-term disability coverage
• 401(k) retirement savings plan with company match
• Student Loan Repayment
• Accrued vacation, beginning on the first day of employment, with accruals up to 96 hours for the first year of employment with tenure-based increases up to 160 hours
• Paid sick leave*
• Two (2) paid floating holidays per year (available after 90 days of employment)
• Six (6) paid company holidays
• Two (2) weeks paid pregnancy disability leave, four (4) weeks paid parental bonding leave, subject to eligibility requirements
• Employee assistance, wellness, and other benefit programs

Benefits eligibility and offerings are subject to the terms and conditions of applicable benefit plans, Company policies, and governing law., Compensation decisions are made based on the specific circumstances of each hire to ensure fair and competitive pay.

Founded in 1986, OnTrac has evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses, including five of the largest retailers in the U.S., Lasership, Inc. dba OnTrac Final Mile with its affiliates, including OnTrac Logistics, Inc. (collectively, “OnTrac” or the “Company”) is an equal opportunity employer. We value diversity and welcome applications from individuals of all backgrounds, abilities, and experiences. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or age. Join us in our commitment to creating a diverse and inclusive workplace. If you are excited to be part of our team and contribute to our talent acquisition efforts, we invite you to apply.