Help Desk Support

Our client, a dynamic organization in the technology sector, is seeking a Help Desk Support to join their team. As a Help Desk Support, you will be part of the IT Support Department supporting the technical needs of end users. The ideal candidate will demonstrate strong problem-solving skills, excellent communication, and a customer-focused attitude, which will align successfully in the organization., * Provide first-level (Tier 1) technical support for hardware, software, and network-related issues

• Diagnose and troubleshoot problems with desktops, laptops, printers, and mobile devices
• Install, configure, and maintain operating systems and standard business applications
• Respond to help desk tickets, phone calls, and email requests in a timely manner
• Support user account setup, password resets, and access management

Do you have experience in Ticketing system technical support?, Do you have a Associate’s degree?, * Associate’s degree in Information Technology or related field (or equivalent experience)

• CompTIA A+ certification preferred or in progress
• Basic understanding of computer hardware, operating systems (Windows/Mac), and networking concepts
• Familiarity with common software applications (Microsoft Office, email systems, ticketing tools)
• Strong problem-solving and communication skills

Pulled from the full job description

• Health insurance
• 401(k) matching
• Vision insurance
• Health savings account
• Dental insurance
• Flexible spending account
• Life insurance, * Supportive work environment that values diversity and inclusion
• Chance to work with a talented team committed to excellence
• Engaging projects that challenge and enhance your expertise
• Recognition for your contributions and dedication

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World’s Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.