Software Engineering - Packaged/SaaS Application Engineer

We are seeking a skilled and experienced Epic Willow Ambulatory Analyst to join our Healthcare IT team. This role serves as a subject matter expert (SME) and technical lead for outpatient, retail, and specialty pharmacy workflows within the Epic EHR platform.

The successful candidate will bring 4+ years of healthcare IT experience and will be responsible for the day-to-day support, configuration, and optimization of the Epic Willow Ambulatory module.

The Analyst works in close collaboration with Accenture team members, the Epic software vendor, offshore support teams, and client stakeholders to deliver high-quality application support and enhancements in a dynamic healthcare environment.

This remote opportunity is open to individuals located in the United States.

Additionally, the role requires access to reliable internet and the ability to manage all responsibilities from a home office. The project hours of operations will be Monday - Friday, in which candidate must be available to work an 8-hour shift between 8:00 AM to 8:00 PM Eastern Time.

Contractors will be engaged and paid by a third-party payroll supplier, BCforward, which will serve as the employer of record for tax and compliance purposes.

Key Responsibilities

Core Duties

• Act as the primary subject matter expert (SME) for Epic Willow Ambulatory workflows, configuration, and troubleshooting
• Manage and prioritize daily application support activities, ensuring incidents and service requests are resolved within defined SLAs
• Perform root cause analysis and resolve application issues related to eRx, refills, prior authorizations, POS workflows, and device integrations Partner with clinical and operational stakeholders to translate pharmacy needs into effective Epic solutions

Deliverables or Project Scope

• Configure, build, and optimize Epic Willow Ambulatory modules to support outpatient and specialty pharmacy operations
• Support system design, testing, go-live readiness, and post-implementation stabilization activities
• Maintain accurate system documentation, build specifications, workflows, and testing artifacts
• Support multi-site implementations, workflow scaling, audit readiness, and regulatory compliance initiatives

Collaboration Tools or Platforms

• Microsoft Office (Excel, Word, Outlook, Teams)
• Epic EHR platform with a focus on Willow Ambulatory and integrated pharmacy applications
• Interfaces and third-party integrations including Surescripts and point-of-sale (POS) systems
• Collaboration with offshore support teams using standard ITSM and communication tools
• Engagement with clinical and operational stakeholders including pharmacists, nurses, physicians, and pharmacy operations teams, This is a contractor role administered through a third-party payroll supplier. The supplier will determine compensation, benefits, and applicable employment policies. The contractor will not be eligible for employee benefits from Accenture.

The supplier will ensure compliance with applicable federal and state laws including ADA, FMLA, and local ordinances.

Contractors must have work authorization that does not now or in the future require sponsorship of a visa for work authorization in the United States.

Individuals currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Contractor candidates will not be obligated to disclose sealed or expunged records of conviction or arrest. A criminal conviction history is not an absolute bar to engagement with Accenture.

Accenture will not discriminate against individuals because they have inquired about, discussed, or disclosed their own pay or the pay of another individual. Those with access to compensation information as a part of their job functions may not disclose such information unless the disclosure is:

• In response to a formal complaint or charge,
• In furtherance of an investigation, proceeding, hearing, or action, or
• Consistent with Accenture’s legal duty to furnish information

California residents or those planning to work from Los Angeles County should review additional notifications here.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the contractor engagement process.

Compensation Disclosure

Compensation for contractor roles supporting Accenture is determined by the contractor’s employer BCforward, and varies depending on factors such as location, role, skill set, and experience.

As required by law, below you’ll find the reasonable range of compensation BCforward expects to pay for this role as set forth below.

We anticipate this contractor role will be posted until 6/25/2026., Accenture maintains a drug-free workplace. Engaging in illegal activities, including drug abuse, may result in termination or other appropriate action. The unlawful manufacture, sale, distribution, transfer, dispensation, possession, or use of controlled substances or marijuana in the workplace is strictly prohibited.

Equal Employment Opportunity Statement

Accenture believes that no one should be discriminated against because of their differences. All decisions regarding contractor engagement shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis protected by applicable law.

Accenture’s commitment to diversity and inclusion extends to all individuals performing services on its behalf, including those engaged through third-party suppliers. For details, view a copy of the Accenture Equal Opportunity Statement.

Accenture is an EEO and Affirmative Action supporter of Veterans and Individuals with Disabilities and is committed to providing veteran engagement opportunities.

Accenture is committed to fostering an inclusive environment and ensuring equal opportunity for individuals with disabilities or religious observances. If you are hired to perform services as a contractor for Accenture, you may request reasonable accommodations through the supplier, which will coordinate with Accenture as needed to support your ability to perform essential job functions.

Do you have experience in Systems analysis?, Do you have a Bachelor’s degree?, * Bachelor’s degree in Information Technology, Healthcare Informatics, Pharmacy, or a related field OR equivalent relevant work experience

• Active and current Epic Willow Ambulatory certification required; certification must be maintained throughout the engagement
• Minimum of 4 years of experience supporting Epic applications in a healthcare IT environment
• Demonstrated hands-on experience with Epic Willow Ambulatory configuration, build, and support
• Experience supporting ambulatory pharmacy workflows, including medication ordering, dispensing, inventory, and POS processes
• Proven experience managing day-to-day EHR application support, including incident resolution and SLA adherence
• Strong analytical, troubleshooting, and root-cause analysis skills
• Ability to communicate effectively with clinical stakeholders, including pharmacists, nurses, and physicians, * Additional Epic certifications such as Willow Inpatient, Home Infusion, Bugsy, or related Epic modules
• Experience working with Surescripts interfaces, error queues, and electronic prescribing workflows
• Familiarity with 340B billing, pharmacy benefits administration, and pharmacy revenue cycle processes
• Prior experience working with offshore or distributed support teams
• Background in healthcare IT consulting or large, complex health system environments
• Experience developing system documentation, testing artifacts, and end-user training materials, * Epic & EHR Proficiency
• Epic Willow Ambulatory configuration and build
• EHR system design, testing, and implementation
• Workflow analysis and optimization
• Troubleshooting and root cause analysis
• Data handling, reporting, and validation
• Surescripts interface and error queue management
• Point-of-sale (POS) workflows and device integration
• 340B billing and pharmacy benefits administration

3.93.9 out of 5 stars Remote $55 - $79 an hour, Pulled from the full job description

• 401(k)
• Health insurance
• Vision insurance
• Health savings account
• Dental insurance
• Life insurance
• Disability insurance