Software Engineering - Packaged/SaaS Application Engineer

We are seeking a skilled and experienced Epic Willow Inpatient Analyst to join our Healthcare IT team. In this role, you will serve as a subject matter expert (SME) for inpatient pharmacy workflows and Epic Willow Inpatient configurations, supporting safe, efficient, and compliant medication management across the hospital setting.

You will play a critical role in day to day application support, system optimization, and collaboration with clinical, technical, and offshore teams to deliver high quality Epic EHR solutions in a fast paced healthcare environment.

The successful candidate will bring 4+ years of experience in Epic application management, with a strong track record in day-to-day operations, client stakeholder engagement, and collaboration with cross-functional and offshore teams.

This remote opportunity is open to individuals located in the United States .

Additionally, the role requires access to reliable internet and the ability to manage all responsibilities from a home office. The project hours of operations will be Monday - Friday , in which candidate must be available to work an 8-hour shift between 8:00 AM to 8:00 PM Eastern Time .

Contractors will be engaged and paid by a third-party payroll supplier, BCforward , which will serve as the employer of record for tax and compliance purposes.

Key Responsibilities

Core Duties

Serve as the primary SME for Epic Willow Inpatient , supporting pharmacy application workflows, configurations, and operational stability

Manage and prioritize daily application support activities, including incident resolution, service requests, and SLA adherence

Troubleshoot and resolve issues related to pharmacy automation, dispensing cabinets/robots, interfaces, printers, labels, and error queues

Perform root cause analysis and implement corrective actions to improve system reliability, patient safety, and workflow efficiency

Deliverables or Project Scope

Build, maintain, and optimize inpatient pharmacy configurations including medication order sets, formulary setup, IV workflows, compounding, and repackaging

Configure and support medication billing and charging workflows , including NDC billing, pharmacy charge maps, and 340B processes

Develop and maintain BPA/OPA alerts and decision-support tools to enhance clinical quality and medication safety

Support Epic upgrades, enhancements, testing, documentation, and end-user training to ensure compliant and effective system adoption

Collaboration Tools or Platforms

Microsoft Office (Excel, Word, Outlook, Teams) Epic EHR (Willow Inpatient, CPOE, Pharmacy Verification) for configuration, testing, and production support Pharmacy automation systems (dispensing cabinets, robots, interfaces) for integrated medication workflows Collaboration and ticketing tools (e.g., Teams, ServiceNow/JIRA or equivalent) to manage incidents, enhancements, and cross team communication Documentation and knowledge sharing platforms for build specifications, workflows, training materials, and compliance artifacts, This is a contractor role administered through a third-party payroll supplier. The supplier will determine compensation, benefits, and applicable employment policies. The contractor will not be eligible for employee benefits from Accenture.

The supplier will ensure compliance with applicable federal and state laws including ADA, FMLA, and local ordinances.

Contractors must have work authorization that does not now or in the future require sponsorship of a visa for work authorization in the United States.

Individuals currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Contractor candidates will not be obligated to disclose sealed or expunged records of conviction or arrest. A criminal conviction history is not an absolute bar to engagement with Accenture.

Accenture will not discriminate against individuals because they have inquired about, discussed, or disclosed their own pay or the pay of another individual. Those with access to compensation information as a part of their job functions may not disclose such information unless the disclosure is:

In response to a formal complaint or charge,

In furtherance of an investigation, proceeding, hearing, or action, or

Consistent with Accenture’s legal duty to furnish information

California residents or those planning to work from Los Angeles County should review additional notifications here .

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the contractor engagement process.

Compensation Disclosure

Compensation for contractor roles supporting Accenture is determined by the contractor’s employer BCforward , and varies depending on factors such as location, role, skill set, and experience.

As required by law, below you’ll find the reasonable range of compensation BCforward expects to pay for this role as set forth below.

We anticipate this contractor role will be posted until 6/25/2026., Accenture maintains a drug-free workplace. Engaging in illegal activities, including drug abuse, may result in termination or other appropriate action. The unlawful manufacture, sale, distribution, transfer, dispensation, possession, or use of controlled substances or marijuana in the workplace is strictly prohibited.

Equal Employment Opportunity Statement

Accenture believes that no one should be discriminated against because of their differences. All decisions regarding contractor engagement shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis protected by applicable law.

Accenture’s commitment to diversity and inclusion extends to all individuals performing services on its behalf, including those engaged through third-party suppliers. For details, view a copy of the Accenture Equal Opportunity Statement .

Accenture is an EEO and Affirmative Action supporter of Veterans and Individuals with Disabilities and is committed to providing veteran engagement opportunities.

Accenture is committed to fostering an inclusive environment and ensuring equal opportunity for individuals with disabilities or religious observances. If you are hired to perform services as a contractor for Accenture, you may request reasonable accommodations through the supplier, which will coordinate with Accenture as needed to support your ability to perform essential job functions.

Do you have experience in Ticketing system technical support?, Do you have a Bachelor’s degree?, Bachelor’s degree in Information Technology, Healthcare Informatics, Pharmacy, or a related field OR equivalent relevant work experience Active and current Epic Willow Ambulatory certification required; certification must be maintained throughout the engagement Minimum of 4 years of experience supporting Epic applications in a healthcare IT environment Demonstrated hands-on experience with Epic Willow Ambulatory configuration, build, and support Experience supporting ambulatory pharmacy workflows, including medication ordering, dispensing, inventory, and POS processes Proven experience managing day-to-day EHR application support, including incident resolution and SLA adherence Strong analytical, troubleshooting, and root-cause analysis skills Ability to communicate effectively with clinical stakeholders, including pharmacists, nurses, and physicians Strong proficiency in inpatient pharmacy workflows, including CPOE, pharmacy verification, dispensing, IV workflows, and medication administration Experience with medication build and billing configurations, including NDC billing, pharmacy charge maps, and 340B workflows Working knowledge of pharmacy automation systems, interfaces, error queue management, labels, and printers

Preferred Qualifications

Additional Epic certifications (e.g., Ambulatory, Home Infusion, Bugsy, or related modules) Prior experience working in large health systems or healthcare IT consulting environments Familiarity with 340B billing, pharmacy benefits administration, and pharmacy revenue cycle processes Prior experience working with offshore or distributed support teams Background collaborating closely with pharmacists, nurses, physicians, and pharmacy operations leaders in inpatient settings

Additional Information / Requirements

Epic & EHR Proficiency

Epic Willow Ambulatory configuration and build

EHR system design, testing, and implementation

Workflow analysis and optimization

3.93.9 out of 5 stars Remote $55 - $90 an hour, Pulled from the full job description

• 401(k)
• Health insurance
• Vision insurance
• Health savings account
• Dental insurance
• Life insurance
• Disability insurance