Bilingual (English & Japanese) Sales specialist for IT Services & System Integration

We are seeking a highly motivated, technically astute, and results-driven Bilingual Sales Specialist to join our System Integration team in Petaling Jaya. The ideal candidate will be fluent in English and Japanese with a proven track record in solutions selling within the IT or technology sector. This role involves identifying and engaging with new business opportunities, nurturing client relationships, and achieving sales targets for complex IT solutions across Japanese-Oriented Companies in Malaysia., * Lead Generation & Prospecting:

• Actively identify, research, and qualify new business opportunities and leads for system integration projects in target industries (e.g., Japanese-Oriented Companies) within Malaysia, leveraging fluency in required languages.

• Conduct outbound calls and emails outreach in Japanese or English to introduce our SI capabilities and generate interest.

• Participate in industry events, technology forums, and networking activities (both virtual and in-person) to expand the professional network and capture leads specific to IT infrastructure, software, and services.

• Solutions Selling & Technical Understanding:

• Develop a strong understanding of our core system integration offerings, including but not limited to:

• Key Focus Solutions: Own Managed Services (e.g., Firewall Managed Services, IT Help Desk Services, RPAM Service & etc).

• Other Solutions:

• Network Infrastructure (e.g., Firewall, LAN/WAN, Wi-Fi, Security solutions).

• Server & Storage Solutions (e.g., On-premises, Virtualization, Cloud integration).

• Cybersecurity Solutions (e.g., Endpoint Protection).

• Cloud Services (e.g., IaaS, PaaS, SaaS integration, Hybrid Cloud).

• Conduct compelling presentations and demonstrations tailored to the specific IT requirements and business challenges of clients, utilizing both languages effectively.

• Collaborate closely with project team, vendor to understand client’s existing IT environments and propose optimal, integrated solutions.

• Understand customer requirements, pain points, and objectives to propose suitable and scalable IT solutions.

• Sales Cycle Management:

• Prepare and present comprehensive proposals, quotation, and contracts in the client’s preferred language (Japanese or English, often a blend).

• Negotiate terms and close sales deals for complex IT projects to meet or exceed monthly, quarterly, and annual sales targets.

• Manage the entire sales pipeline from lead generation to post-sale follow-up, ensuring smooth project handover to the delivery team.

• Client Relationship Management:

• Build and maintain strong, long-lasting relationships with new and existing clients in both the private and public sectors through proactive communication and exceptional service.

• Act as a primary point of contact for clients, addressing IT-related inquiries, resolving issues, and ensuring customer satisfaction throughout the project lifecycle in their preferred language.

• Identify opportunities for upselling and cross-selling additional IT services, hardware, and software within the existing client base.

• Gather client feedback and market intelligence specific to IT needs and challenges in the Malaysian market to contribute to solution development and sales strategy.

• Market Intelligence & Strategy:

• Stay informed about IT industry trends, emerging technologies, market conditions, and competitor offerings within the Japanese-Oriented Companies system integration landscape.

• Provide insights into local business practices, cultural considerations, and communication styles to optimize sales approaches within Malaysia.

• Reporting & Administration:

• Maintain accurate and up-to-date client information, sales activities, and project statuses in organized format.

• Generate regular sales reports, forecasts, and pipeline analyses specific to IT projects.

• Manage & collaborate administrative tasks related to sales orders, solution contracts, and invoicing with finance team.

Do you have experience in Writing skills?, Do you have a Bachelor’s degree?, * Education: Bachelor’s degree in information technology, Computer Science, Business Administration, Marketing, or a related technical field.

• Language Proficiency:

• Native or Near-Native fluency in Japanese, both written and verbal. (Essential for technical documentation, Director and Head Quarter personnel communication).

• Native or Near-Native fluency in English, both written and verbal. (Essential for local clients, local internal team communication).

• Experience:

• Minimum of 5 years of proven experience in sales, business development, or account management within an IT System Integrator, IT Solutions Provider, or IT Vendor environment.

• Demonstrated understanding of IT infrastructure, networking, cybersecurity & cloud computing

• Proven track record of meeting or exceeding sales targets for complex IT projects and services.

• Experience navigating the Malaysian IT market and understanding Japanese-Oriented Company business nuances is a strong plus.

• Skills:

• Exceptional communication, presentation, and negotiation skills in both required languages, capable of simplifying complex technical concepts for business stakeholders.

• Strong interpersonal skills with the ability to build rapport and trust quickly with IT managers, C-level executives, and procurement teams.

• Excellent active listening skills and the ability to understand nuanced IT infrastructure and business process needs.

• Proven ability to work independently and as part of a technical sales team.

• Highly organized with strong time management, pipeline management, and prioritization abilities.

• Proficiency Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams).

• A proactive, self-motivated, and results-oriented approach with a genuine interest in technology.

• Ability to adapt sales strategies to different cultural contexts and business environments in Malaysia.

• Valid driving license and willingness to travel within Klang Valley and other states in Malaysia for client meetings/site visit as required.

Pulled from the full job description

• Health insurance
• Opportunities for advancement, * Competitive salary and attractive commission structure tied to project success.
• Opportunities for professional growth and career advancement within the rapidly evolving IT industry.
• Continuous learning on cutting-edge technologies through vendor certifications and training.
• Comprehensive benefits package (e.g., health insurance, health care allowance, EPF, SOCSO, annual leave & etc).
• The chance to work on impactful IT projects that transform Japanese-Oriented Company businesses across Malaysia.