Help Desk Technician - Bilingual

• Responds to all telephone calls and/or e-mail by staff inquiring about technology problems or the status of repairs within established service level agreements (SLA).
• Provide technological support to local & remote locations in accordance with established policies and procedures.
• Ability to utilize remote desktop programs and device management systems to remotely assist and troubleshoot technical issues for end users.
• Performs system upgrades, installs software packages, and runs diagnostics to ensure proper system functionality.
• Track equipment inventory; assignment, transfer and salvage; collaborate on potential purchases.
• Resolve technical issues, and advise/implement appropriate action/solutions.
• Communicate regularly and collaborate effectively with customers and team members.
• Maintain records of daily data communication transactions, issues and remedial actions taken, or installation activities.
• Provides feedback to managers regarding job status, customer relations, and supply needs.
• Assist coworkers in the execution of established processes and escalations.
• Other duties as assigned.

Do you have experience in Windows?, We’re actively recruiting for a bilingual, fluent English/Spanish, customer focused to service a key client of ours., * At least 1+ years of experience in a technical related field.

• Familiarity with Active Directory (account unlocks, password resets, group access)
• Prior experience in a call center or high-volume support environment
• Must be bilingual, fluent English/Spanish.
• Ability to handle back-to-back calls while maintaining quality
• Strong phone presence and active listening skills
• Clear communication with non-technical users
• Ability to de-escalate frustrated users professionally
• Knowledge of multiple hardware and software platforms such as Mac and Windows operating systems, IOS, Chrome OS, Android, etc.
• Foundational knowledge with Microsoft Office 365, Google (G-Suite), Operating Systems, device management tools, interactive panels, hardware, software, troubleshooting methodology, networking concepts, and customer service.
• Have one industry standard certification and/or the ability to work towards one of the following certifications within a one-year time frame;
• CompTIA: A+ or Network+
• Must pass Fingerprinting criminal background check.
• $19.00/hr

For the third year in a row, Sabio Systems has been recognized by Forbes Magazine as one of the Best Professional Recruiting Firms in America! We’re honored to once again receive this national recognition. https://www.forbes.com/lists/best-professional-recruiting-firms/?sh=32dd5fb043ae, Sabio Systems is a leading provider of professionals on a temporary and direct-hire basis for positions and projects in Accounting, Finance, Information Technology, Legal, Medical and Business Operations. With over 25 years of combined Staffing & Recruiting expertise we can connect you with some of the most sought out employers in New Mexico.