IT Customer Support Associate - Full Time

The IT Customer Support Associate is responsible for being the first point of contact for all customers of Information Technology. The associate is responsible for recording the details of reported IT service issues and service requests and work to either restore service as quickly as possible or alert and/or escalate them to the appropriate specialist support groups., · Serve as the first point of contact for customers seeking technical assistance via phone, email or ticketing system and ensure that all necessary information is obtained to resolve customer issues in a timely manner.

· Troubleshoot, document, and resolve technical and business process related problems.

· Perform remote troubleshooting through diagnostic techniques and pertinent questions.

· Accurately document and maintain records of daily data communication transactions, problems, remedial actions taken, installation activities and logs requests and resolutions.

· Utilize departmental policies to determine if there can be an immediate resolution to a customer issue or if that issue requires escalation.

· Ability to identify trends in requests and communicate with internal team as appropriate.

· Redirect questions and requests to other staff or help sources as appropriate.

· Record and retain logs of all accounts and access related requests for audit purposes.

· Create and maintain positive relationships with all internal and external associates.

· Participate in weekly rotating 24x7 on-call emergency support system (low after-hours call volume).

· Perform other duties as assigned.

Do you have experience in Ticketing system technical support?, Do you have a Associate’s degree?, · Associate’s degree in Computer Science/IT-related field or equivalent combination of technical training and related work experience required.

· Must be available to work Monday-Friday 8:00am - 4:30pm with a rotating on call shift.

· Relevant work experience in the healthcare industry is a plus.

· Proficiency in or knowledge of using Microsoft software.

· Ability to logically troubleshoot common desktop support issues; including standard PC hardware, software, and peripherals.

· Demonstrated ability to evaluate, think creatively and technically with regard to solving problems.

· Demonstrated ability to work as an effective member in a team environment; ability to manage time and multi-task; and a strong customer service orientation.

· Solid verbal and written communication skills with a customer-centric attitude.

· Ability to clearly communicate technical concepts to non-technical people.

· Be willing to expand their knowledge with industry concepts and technologies.

· Ability to lift and carry desktop computers and related peripherals; able to maneuver in tight spaces, to bend, reach, stoop, etc.; must be able to move computer equipment (~50 lbs).

· Ability to travel between offices (60-mile radius), * Are you able to lift and carry desktop computers and related peripherals; able to maneuver in tight spaces, to bend, reach, stoop, etc.; must be able to move computer equipment (~50 lbs)?

• Are you able to travel between Princeton Radiology offices (60-mile radius)?

Experience:

• Microsoft Software: 1 year (Required)

Pulled from the full job description

• 401(k)
• Health insurance
• Retirement plan
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance, Princeton Radiology offers competitive compensation with a comprehensive benefits package, featuring health, dental & vision insurance, company-paid life and long-term disability insurance, generous PTO (increases with years of service), sick time and 401k profit sharing plan with company match and profit-sharing contribution., Any listed pay scale is not a guarantee of a particular wage. Actual base pay could vary based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role.

Job Type: Full-time

Pay: $28.00 - $33.00 per hour, * 401(k)

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Great opportunity to join our expanding practice and be part of our commitment to bringing empathy, compassion and a remarkable imaging experience to the communities we serve! Princeton Radiology Associates is a physician group practice providing diagnostic imaging services at 14 imaging centers and two hospitals throughout New Jersey and Pennsylvania.

Princeton Radiology is currently seeking a full-time IT Customer Support Associate to work as a member of the IT department in Princeton, New Jersey.