IT Help Desk

Our IT HelpDesk Technicians eagerly assist employees with basic computer maintenance issues and problems, perform a variety of standard maintenance activities software installations and support items to ensure employee technology meets company standards and requirements., * Receive and prioritize calls and e-mails from users.

• Assign task appropriate trouble tickets and ensures that all problems are tracked, measured, resolved and verified.
• Provide first-line support by answering technical questions and providing solutions to problems.
• Complete hardware and software installation.
• Maintains, upgrades and repairs credit union PC’s and peripheral equipment for all systems.
• Provide consistent member follow-up.
• Comply with all regulations as required by law.

Do you have experience in Ticketing system technical support?, Do you have a High school diploma or GED?, Ideal candidates will exhibit an energetic, friendly and positive attitude! We are looking for people who believe in doing the right thing, want to make a lasting impact, strive to be better every day and aren’t afraid to grow! We are an organization of people helping people!

Key Competencies

• Strong ability to think critically and solve problems.
• Timely and meticulous attention to verbal and written communication.
• Devotion to earning and maintaining member trust.
• Attentiveness to professionalism in appearance and action., * High school diploma required
• Bachelor’s degree, or pursuing Bachelor’s degree in IT, Computer Science, or related field preferred.

Pulled from the full job description

• Tuition reimbursement
• Health insurance
• 401(k) matching
• Paid time off
• Dental insurance, * Medical insurance (we pay 100% of your deductible!)
• Dental insurance (we pay 100% of your premium!)
• Paid time-off (we pay you to take 34 days off!)
• Tuition reimbursement (we pay for your tuition cost, up to the IRS maximum!)
• Retirement (we pay 100% of your pension and match your 401K!)
• And many, many more…, * 5167 Adams Avenue South Ogden, Utah
• Hours range Monday through Friday from 7:00 AM - 6:00 PM, rotating Saturdays 9:00 AM - 4:00 PM
• Full-time, 40 hours per week
• $24.50 per hour + Bonus + Incentive

Goldenwest Credit Union is a premier non-profit financial cooperative providing exceptional member service to our members in Utah and Idaho. Our employees earn a guaranteed base wage, annual bonus and a generous incentive schedule. We provide outstanding benefits, including