IT Maintenance Technician - Associate

• Support student onboarding by validating student network access
• Ensure all requirements are met by the student while in processing to allow for network access
• Provide direct, indirect, logical and physical support for all Student IT devices to include but not limited to: HD replacement, RAM upgrades, system convergence, troubleshooting, software updates, hardware update, and connectivity issues
• Troubleshooting student devices when faults are encountered
• Document all faults encountered and remediation of faults
• Monitor the local ticketing system continuously during hours of operation and complete/close-out the tickets within the system
• Monitor the helpdesk phones during business hours and submit tickets on the behalf of the caller
• Issue IT equipment to student classes and train the class on proper usage
• Patch and keep machines updated with the most up-to-date patches
• Other duties as assigned

To get started, you must have:

• Security + certification

• Be a high school graduate

• Be able to obtain a SECRET clearance

If you do not possess a DOD SECRET clearance, our team has a contingent process to get your career started. You must have an interim SECRET clearance prior to start date.