Lead Technical Engineer

This role leads the technical direction and team execution for the client’s enterprise workflow platform initiative, serving as a hands-on technical leader who partners with product and engineering stakeholders to drive quality delivery and long-term platform growth., Partner with the Product Manager to align technical execution with business goals and ensure successful product delivery across the vendor domain. Anchor technical integrity by leading architectural decisions, enforcing code quality standards, and guiding engineering best practices in close collaboration with the Data and Solutions Architect. Own end-to-end technical delivery including day-to-day execution, story breakdown, complexity assessment, and removal of technical blockers. Develop, customize, and configure ServiceNow applications including workflows, business rules, client scripts, UI policies, custom portals, and integration/API components. Integrate ServiceNow with third-party systems and collaborate with cross-functional technical stakeholders on integration requirements, identity access management, and RBAC. Perform code reviews, support UAT testing plans, drive continuous integration practices, and oversee technical documentation in Confluence. Mentor and grow the engineering team, identify resource and expertise gaps, and manage technical risks, debt, and performance bottlenecks across the platform.

Strong hands-on ServiceNow background including custom application development, workflow design, integrations/APIs, and portal/UI experience. Demonstrated experience building custom ServiceNow applications from the ground up using a workflow engine approach, not out-of-the-box configurations. 2 years of people management or formal technical leadership experience, including coaching, code reviews, and leading remote technical teams. Solid understanding of ServiceNow data architecture and custom workflow design. Self-starter with the willingness and aptitude to learn adjacent technologies such as AWS and MDM platforms. Strong communication skills with the ability to translate technical concepts for non-technical stakeholders and collaborate across business functions., Career progression from ServiceNow Engineer or Developer into a Tech Lead or Engineering Manager role. Familiarity with AWS infrastructure or Managed Data Management platforms. Experience supporting or overseeing DevOps requirements and cross-functional technical integrations. Enterprise-scale ServiceNow implementation experience. *, Career progression from ServiceNow Engineer or Developer into a Tech Lead or Engineering Manager role. Familiarity with AWS infrastructure or Managed Data Management platforms. Experience supporting or overseeing DevOps requirements and cross-functional technical integrations. Enterprise-scale ServiceNow implementation experience.