Desktop Support Engineer | London Bridge | £25,400 per annum | Full-time, Office-based

• Providing 1st and 2nd line technical support to internal and external clients
• Troubleshooting and resolving hardware and software issues on both Windows and Mac environments
• Setting up and configuring desktops, laptops, and peripherals
• Managing user accounts and permissions
• Logging and tracking issues through a helpdesk ticketing system
• Visiting client sites as required to deliver on-site support
• Escalating complex issues where necessary
• Supporting the wider IT team on 3rd line projects as you develop

Do you have experience in Desktop support?, * Minimum 1 year of experience in an IT support role (essential)

• Strong knowledge of Windows OS, macOS and Microsoft 365
• Comfortable travelling to client sites when required
• Excellent communication and problem-solving skills
• Ability to prioritise and manage a busy workload
• A proactive, can-do attitude with a hunger to keep learning

Growth & Development We are committed to investing in our people. As you settle into the role, you will have the opportunity to get hands-on exposure to 3rd line support and cybersecurity, giving you the skills and experience to progress your career to the next level - all while being supported by an experienced team.

Working Hours Monday to Friday, 8:30am - 5:00pm (30 min unpaid lunch break)