Infrastructure & Capital Projects - IT Technical Support I - Airports, ANS

• You’ll answer incoming customer emails to the Help Desk.
• You’ll follow established procedures to diagnose and troubleshoot system issues.
• You’ll analyze, determine, and document reported production outages/incidents.
• You’ll determine severity, impact, and nature of incidents. Escalate as needed.
• You’ll communicate clearly with other team members.
• You’ll submit tickets for new service or applications requests in Freshdesk and IT Service-Now and other related tracking applications.
• You’ll complete onboarding or offboarding functions for staff being mobilized or demobilized.
• You’ll perform hardware and software installations.
• You’ll oversee deployments and relocations of staff at various locations throughout the airport footprint.
• You’ll provide IT support at Division-wide sponsored events.
• You’ll provide on-the-job training to new department staff members.
• You’ll provide computer orientation to new staff.
• Onsite at client site: The work location for this role is onsite with our clients and partners to enable delivery and cultivate our client relationships.

Do you have experience in Customer communication?, Do you have a Bachelor’s degree?, * Bachelor’s degree in computer science or related field preferred or equivalent job experience of 5 years or more

• Must be able to lift at least 40lbs, * Relevant Professional Licensure & Certifications preferred
• Ability to organize short and long-term tasks and communicate status of tasks with clients and management
• Effective oral and written communication skill, with an ability to communicate complex issues to a non-technical audience
• Ability to work with others
• Self-starter with results driven focus
• Capability to assume additional responsibilities
• Demonstrated experience managing data coordination and conversion projects

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in Massachusetts, Illinois, Minnesota, California, Colorado, District of Columbia, Maryland, New Jersey, New York, or Washington as set forth below. We accept applications on an on-going basis and there is no fixed deadline to apply We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women.

You want to make an impact, not just manage projects, but change how the world gets built. At Accenture Infrastructure & Capital Projects, you’ll do exactly that. You’ll help develop and deliver the factories, grids, transit systems, and public infrastructure that keep communities moving - and do it smarter, safer, and more sustainably than ever before. You’ll work alongside people who think big and act bold - project managers, engineers, technologists, and strategists who blend real-world experience with digital innovation and AI. Together, we’re transforming how capital projects are planned, managed, and executed, creating a better way to build for the future. Because “good enough” builds the past. You’re here to build what’s next, on a team that outperforms every norm. Visit us here to learn more about Accenture Infrastructure & Capital Projects As Accenture continues to grow, you may see a variety of new career opportunities, and depending on the role and location you may be directed to apply through Accenture Infrastructure and Capital Projects LLP or one of our other legal entities - Accenture Infrastructure and Capital Projects, LLC or Accenture Infrastructure and Capital Projects Inc., with benefits varying by country and role, so please check with your recruiter for details.