IS Systems Support Technician

We are seeking a skilled and motivated IS Systems Support Technician to join our Information Systems team. This role is responsible for resolving escalated tickets, managing hardware inventory, fulfilling Access Requests and forms creation. The ideal candidate will work independently and will support hardware, and software, configuration and deployment., Inventory & Purchasing

• Maintain accurate inventory of PCs, peripherals, and IT supplies
• Assist with quoting, ordering, receiving, and documenting purchases

User Access Management

• Assist in setting up new user accounts and access based on roles
• Manage changes and terminations in Active Directory, email, remote access, EHR, and other systems

Technical Support & Ticket Resolution

• Support desktop technicians by managing the IT ticket queue
• Troubleshoot, prioritize, and escalate issues as needed

Project Implementation

• Configure and deploy hardware/software for department and enterprise projects
• Contribute to workflow design and execution

Workflow & Process Improvement

• Analyze clinical and administrative workflows to identify inefficiencies
• Recommend and implement improvements in coordination with CIS staff

• Downtime Planning

• Work with Emergency Management to design and document department-specific downtime procedures

EHR & Clinical Documentation

Collaborate with clinical teams and informatics to build and maintain EHR documentation workflows

Do you have experience in Ticketing system technical support?, * Three to five years of IS systems support experience; or equivalent combination of education and experience.

We offer competitive pay and a comprehensive benefits package to support your career growth and personal well-being. For details about our benefits, visit our Benefits Guide.

At Heart of the Rockies Regional Medical Center (HRRMC), we’re more than just a healthcare facility-we’re a cornerstone of our community nestled in the breathtaking Rocky Mountains. With a commitment to excellence, compassion, and innovation, we offer state-of-the-art medical services, including emergency care, surgery, imaging, and much more.

Our mission is clear: to provide high-quality, patient-centered care while fostering the well-being of our community. We believe in making a positive impact not just through our healthcare services but also by creating a supportive and collaborative environment for our team members.