User Support Specialist II

JOB SUMMARY: Employee is responsible for supporting the user requirements, and computing environment, of the Tribal Information Technology Infrastructure; for the broadcast and archival maintenance of Tribal Council Meetings; and the management of the HelpDesk system. EXAMPLE OF DUTIES, * This position will maintain the client-side computing environment for the Tribal Administration and attached Divisions.

• Employee will distribute and repair computing equipment.
• Implement and troubleshoot software applications.
• Deploy applications and create application specific environments.
• Employee will manage the helpdesk system and respond to requests for support from Tribal employees.
• Employee will work with contractors hired to assist with IT projects.
• Employee will assist with server-side deployments and maintenance as required.
• Employee will record, broadcast, and archive all Tribal Council Meetings and any other meetings directed by administration.
• This Position supports the Security Systems Technician.

• The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the supervisor., PERSONAL CONTACTS: Employee will have daily contact with IT Director, Tribal Employees, and outside contractors. PHYSICAL REQUIREMENTS: Person must be mobile and can be required to lift a minimum of 75lbs repeatedly. Must be able to scale ladders and obstacles. Must be able to operate hand-held construction machinery. WORK ENVIRONMENT: Office is located in the Tribal Administration building. Employee will be working at any location on the Tribal Campus, indoor and outdoor. TRAVEL REQUIREMENTS: Employee will travel locally to Tribal buildings as necessary. May attend trainings or meetings locally or out of the area. BEHAVIOR AND ATTITUDE: The vision, goals and objectives of the Red Cliff Band of Lake Superior Chippewa requires that the employee performs in both a professional and personable manner. The manner in which the employee relates to fellow employees, customers and visitors is considered parallel in importance to technical knowledge and ability. Respect and consideration given to the dignity of each customer, visitor and fellow employee is a requisite of successful job performance. Any behavior or attitude that tarnishes the name or image of the Red Cliff Band of Lake Superior Chippewa will be subject to immediate disciplinary action up to and including termination. Indian preference will be applied in the case of equally qualified applicants, but all qualified applicants will be considered. This job description is subject to change at employer’s discretion, after consultation with the employee. APPLICATION SUBMITTAL REQUIREMENTS: The following items are required for this position:

• Completed Tribal Application, to include work history and references, available on the Tribal website.
• Tribal Background Investigation Disclosure; available on the Tribal website.
• Consent to Release Liability and Reference Information Form; available on the Tribal website.
• Resume, required; cover letter, optional.
• Post-secondary transcripts or certifications; if applicable.

Do you have experience in Ticketing system technical support?