IT Support Specialist

• To provide onsite deskside Tier 2 support to the Client Commons location we well as assistance to Client remote Training and Demo sites through performing the following duties, * Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
• Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.
• Responsible for effective e-mail communications and ability to create and maintain basic
• documents/records: TYPICAL EXAMPLES: –contact lists –process logs –problem incidence reports –customer information updates - exterior ship orders –inventory, maintenance or other service records–handling standard facilities administration requests
• Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.
• Maintains equipment, supplies, data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
• Applies some technical knowledge in the support of processes or operations TYPICAL EXAMPLES: –understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.

• Knowledge of computing and networking concepts and fundamentals
• Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.
• Knowledge of computer security policies and a general overall knowledge of computer security concepts.
• 1 year or more IT experience preferred, but recent college graduates will be considered
• Up to 25% travel time as this position supports the Client Training and Demo sites as well.

Education Requirements:

• Degree in an Information Technology discipline or equivalent experience. - High School or secondary diploma or equivalent, * Do you have at least 1 year of IT support, desktop support, help desk, or technical support experience?
• Do you have experience troubleshooting Windows computers, Microsoft Office applications, printers, and basic networking issues?
• Do you have experience using ticketing systems such as ServiceNow or similar IT service management tools?
• Are you comfortable working 100% onsite in Moline, IL and traveling up to 25% to support remote locations as needed (mileage will be reimbursed)?
• Are you a US Citizen or GCH? If on Visa please mention the Visa Status
• Are you ready for background check and drug screen in accordance with the local law and regulations?

• This is a 1st shift, ONSITE position (with some travel as mentioned above)
• OT/weekend/ On-call is possible but rare
• In addition to the requirements listed in the template, this position also includes travel to remote locations across the country that are not large enough to have onsite IT teams., * 401(k)
• Dental insurance
• Health insurance
• Referral program
• Vision insurance, * Cube Hub payroll is “Bi-Weekly, we pay every-other-Friday. Are you Comfortable with Bi-Weekly payroll policy?
• What is your Expected Pay Range?