Desktop Support Technician - POS Systems

We are seeking a Desktop Support Technician - POS Systems with hands-on experience supporting Windows-based Point of Sale (POS) environments. This role will be responsible for deploying, maintaining, troubleshooting, and supporting POS devices and peripherals while ensuring smooth day-to-day operations., * Support and troubleshoot Windows POS devices.

• Image, configure, and deploy Windows 10 and Windows 11 systems.
• Maintain and support POS hardware and peripherals.
• Manage hardware inventory and asset tracking.
• Support device refresh and rollout projects.
• Diagnose and resolve hardware and operating system issues.
• Utilize ServiceNow for incident and request management.
• Follow ITIL best practices for service delivery.
• Collaborate with end users and technical teams to provide excellent support.

• Demonstrated experience supporting Windows POS devices.
• Strong knowledge of Windows 10 and Windows 11.
• Experience imaging, configuring, and deploying POS hardware.
• Familiarity with HP Engage Go, Ingenico, or similar POS systems and peripherals.
• Strong hardware and OS troubleshooting skills.
• Experience managing IT assets and inventory.
• Working knowledge of ITIL principles and processes.
• Hands-on experience with ServiceNow.
• Excellent oral and written communication skills.

Lumen Solutions Group Inc. is a technology consulting Services company based in Florida. We provide a wide array of experienced business and IT professionals supporting clients from solution design to implementation and support. We specialize in professional IT consulting services, IT Staffing, Business/IT Strategy, Business Process Blueprints, Enterprise Architecture, and Enterprise Transformation.