Help Desk Manager

• Lead and coordinate a team of 10 desktop technicians onsite

• Assign daily work areas across departments and floors

• Track progress and ensure full coverage of assigned areas

• Validate collected data against asset systems (e.g., Tanium)

• Investigate discrepancies in device counts and locations

• Coordinate scheduling and access with department and clinical staff

• Ensure accuracy and consistency of all documentation

• Serve as the primary onsite liaison between the team and client leadership

Do you have experience in System deployment?, leadership, organization, and communication skills, with the ability to operate independently

in a fast-paced, high-visibility environment., * 7+ years in desktop support / field services / IT operations

• Experience leading deployments, migrations, or inventory projects

• Strong organizational and communication skills

• Comfortable working onsite in hospital environments

• Ability to manage ambiguous or incomplete data

Nice to Have

• Experience working in hospital or healthcare environments

• Familiarity with asset management tools (Tanium, ServiceNow, SCCM, etc.)

• Experience supporting large enterprise environments (10K+ devices)

• Prior involvement in device inventory, audits, or rollout programs

• Certifications such as:

o CompTIA A+

o Microsoft Certified Professional (MCP)

o ITIL Foundation

• Experience coordinating with clinical or non-technical stakeholders

• Background in multi-site IT operations or field deployments

2 Month Contract + potential extension another 2 months

Pay Rate: $30-$35/hr

M-F 8AM-5PM onsite schedule

Lead Desktop Technician / Site Lead

Insight Global is seeking a Lead Desktop Technician to support a large-scale Epic system

readiness initiative.

This individual will lead an onsite team responsible for performing a comprehensive

inventory of IT equipment across hospital environments. The ideal candidate will bring strong