Hardware Operations & Technical Support Technician

We are looking for a reliable, organized, and motivated individual to join our team as a Hardware Operations & Technical Support Technician. This is a hands-on role that combines hardware management, terminal deployment, technical support, inventory tracking, shipping, and merchant assistance.

Why Join Simpay Tech?

This is an opportunity to learn a specialized industry and build a long-term career with an established company. We provide hands-on training and exposure to payment terminals, POS systems, inventory management, hardware deployment, shipping operations, and merchant technical support.

Employees who demonstrate reliability, strong work ethic, and leadership potential may have opportunities for increased responsibilities and career advancement as the company continues to grow.

Schedule

• Full-time position
• 5 days per week
• 8-hour shifts
• 30-minute unpaid lunch break included within each shift
• Occasional overtime may be available based on business needs
• Some weekend availability may be requested when needed

ResponsibilitiesHardware Operations & Inventory Management

• Track and manage company hardware inventory.
• Maintain records of terminal locations, serial numbers, and assignments.
• Ensure equipment is properly returned, accounted for, and redeployed.
• Use company software to manage inventory and hardware tracking.

Terminal Programming & Deployment

• Program and configure payment terminals and POS equipment.
• Prepare terminals for deployment to merchants.
• Package, ship, receive, and organize equipment.
• Coordinate equipment replacements, upgrades, and exchanges.

Technical Support

• Answer technical support calls from merchants.
• Troubleshoot payment terminal and POS hardware issues.
• Assist with terminal repairs and maintenance.
• Work closely with management to resolve merchant concerns.
• Provide professional customer service and support.

Merchant Deliveries & Equipment Drop-Offs

• Deliver and drop off equipment to local merchants when needed.
• Most work is performed in the office, with occasional field visits.
• Average of approximately 5-10 drop-offs per week, though some weeks may have fewer.
• Most deliveries currently utilize public transportation.
• Employees who choose to use their personal vehicle for approved company deliveries may be eligible for additional compensation or mileage reimbursement.

Training Provided

We will train you on:

• Payment terminals and POS systems
• Hardware troubleshooting and repair
• Terminal programming and deployment
• Shipping and inventory management
• Merchant technical support procedures
• Company software and hardware tracking systems

Do you have a valid Driver’s License license?, Do you have experience in Spreadsheets?, * Strong organizational skills and attention to detail.

• Basic computer skills required.
• Comfortable using web-based software, inventory systems, and spreadsheets.
• Professional communication skills.
• Ability to work independently and take ownership of assigned tasks.
• Reliable, punctual, and dependable.
• Positive attitude and willingness to learn.
• Ability to lift and move packages up to 50 lbs.
• Comfortable using public transportation for local merchant deliveries when needed.
• Ability to maintain a professional work ethic and represent the company professionally when interacting with merchants.

Preferred Qualifications

• Previous technical support, help desk, hardware support, IT support, or customer service experience preferred but not required.
• Experience with POS systems, payment terminals, or payment processing is a plus.
• Bilingual candidates are encouraged to apply.
• Spanish or Arabic language skills are a plus, but not required.
• Valid driver’s license and access to a personal vehicle is a plus, but not required.

Pulled from the full job description

• Mileage reimbursement
• Paid training
• Opportunities for advancement, Benefits & Perks
• Paid training provided
• Stable full-time position
• Opportunities for career advancement
• Hands-on experience with payment technology and POS systems
• Work directly with experienced payment processing professionals
• Exposure to inventory management, technical support, hardware deployment, and merchant operations
• Opportunity to develop valuable technical, operational, and customer service skills
• Additional compensation or mileage reimbursement may be available for approved company deliveries using a personal vehicle

Career Growth

We believe in promoting from within whenever possible. Employees who demonstrate strong performance, leadership, and reliability may have opportunities to:

• Train and mentor future team members.
• Assist in managing hardware deployment operations.
• Help improve department procedures and workflows.
• Take on additional responsibilities as the company grows.
• Advance into senior or leadership positions within the organization., We are looking for someone who wants more than just a job. The ideal candidate is dependable, organized, eager to learn, comfortable with technology, and interested in building a long-term career with a stable company.

If you’re looking for a position where you can learn valuable skills, grow professionally, and be part of a team that supports local businesses every day, we’d love to hear from you.

Pay: $20.00 - $26.00 per hour

Simpay Tech is an established payment processing company with over 15 years of industry experience. We provide payment terminals, POS systems, merchant services, and technical support to businesses throughout New York.