Salesforce Engagement Manager

The Onsite Engagement Manager acts as the primary point of contact between the client and the offshore/onshore delivery teams This role is responsible for managing client relationships ensuring successful project delivery driving commercial outcomes and maintaining high customer satisfaction

Key Responsibilities Client Stakeholder Management Serve as the primary escalation point for the client at the onsite location Build and maintain strong trusted relationships with client stakeholders Lead client governance meetings steering committees and status reviews Manage expectations related to scope schedule cost and delivery outcomes

Delivery Program Management Own end-to-end delivery for assigned engagements ensuring adherence to SLAs and KPIs Coordinate with offshore delivery managers architects QA and development teams to ensure seamless execution Monitor project progress risks issues and dependencies drive mitigation plans proactively Ensure compliance with contractual commitments and quality standards

Financial Commercial Management Manage engagement financials including revenue margins billing forecasts and cost controls Own invoicing milestone tracking change requests CRs and contract amendments Identify opportunities for scope expansion upsell and cross sell

Resource Capacity Management Plan and manage onsite/offshore staffing in alignment with project needs Support resource onboarding role clarity utilization optimization and continuity Work closely with HR staffing and PMO teams for extensions and rampups

Risk Compliance Governance Ensure adherence to organizational security and compliance standards at the client site Identify delivery operational and commercial risks early and address them effectively Maintain accurate documentation for audits contracts and governance reviews

Pre-Sales Growth Support Support presales activities including solutioning estimations proposals and client presentations Act as a trusted advisor to clients by identifying transformation and improvement opportunities

Do you have experience in Waterfall software development?, 10 to 15 years of experience in IT services consulting or digital transformation engagements Proven experience in onsite client management and global delivery coordination Strong understanding of project program management methodologies Agile Waterfall Hybrid Solid exposure to commercial models Fixed Price TM Managed Services Excellent communication negotiation and stakeholder management skills Skills

Mandatory Skills : Account Management & Mining, Project Governance, Project Planning, Pursuit/ Proposal Management, Stakeholder Management Good to Have Skills : Benefits Management, Risk/Crisis Management Other details

(part of Larsen and Toubro (L&T)) 3.73.7 out of 5 stars Boston, MA $124,030 - $171,398 a year, Pulled from the full job description

• Paid parental leave
• Parental leave
• Health insurance
• 401(k) matching
• Vision insurance
• Dental insurance
• Life insurance, Variable Compensation: This position includes a bonus or variable payout component based on individual and organizational performance. Actual compensation within the range will be dependent upon the individual’s skills, experience, performance and internal equity.

Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”):

Benefits and Perks:

• Comprehensive Medical Plan Covering Medical, Dental, Vision
• Short Term and Long-Term Disability Coverage
• 401(k) Plan with Company match
• Life Insurance
• Vacation Time, Sick Leave, Paid Holidays
• Paid Paternity and Maternity Leave

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation., Compensation range: $124,030.00 to $171,398.00 per year

LTM is an AI-centric global technology services company and the Business Creativity partner to the world’s largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI - enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM - a Larsen & Toubro company - owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltimindtree.com/recruitment-fraud-alert