IT Support Analyst

IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at .

• 4+ years of experience in an IT support or laboratory environment.
• Strong knowledge of Windows operating systems and desktop support.
• Experience with computer hardware installation, configuration, maintenance, and troubleshooting.
• Basic networking knowledge, including connectivity troubleshooting.
• Experience supporting instrument-controlled computers and laboratory IT systems.
• Knowledge of Windows security administration (user/group permissions, Group Policies, file and folder security).
• Experience with computer imaging, software deployment, and system upgrades.
• Proficiency in Microsoft Office Suite and remote support tools.
• Strong troubleshooting and problem-solving abilities.
• Excellent customer service and client-facing communication skills.
• Ability to work effectively with instrument vendors, laboratory personnel, and infrastructure teams.
• Strong verbal and written communication skills.
• Ability to manage multiple tasks and projects within defined timelines.
• Experience maintaining IT asset inventories and documentation.
• Familiarity with backup and recovery systems.
• Ability to work in laboratory environments while following safety and compliance requirements.
• Physical ability to lift 25-50 lbs and move between laboratories and buildings.

Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU.