Enterprise Implementation Manager

Pearl is seeking a driven and highly organized implementation professional to own the end-to-end onboarding experience for domestic DSO enterprise accounts. The Enterprise Implementation Manager will be the primary point of contact from contract close through go-live, coordinating all technical setup, stakeholder alignment, and training to ensure customers are fully equipped to leverage Pearl from day one. This is a high-ownership, high-visibility role with direct impact on Pearl’s time-to-live metrics and expansion ARR., * Project Management: Own the full implementation lifecycle for a portfolio of DSO accounts - from kick-off through go-live. Drive alignment on timelines and objectives, proactively surface blockers, and ensure every customer hits their time-to-live milestone.

• Stakeholder Management: Build strong relationships with DSO leadership, IT departments, and clinical staff. Serve as the primary point of contact throughout the implementation process and maintain clear, proactive communication at every stage.
• Cross-Functional Collaboration: Partner closely with Sales, Customer Success, Product, and Technical Support to deliver a unified implementation experience across every touchpoint.
• Technical Setup: Lead the configuration and installation of Pearl software for each account, ensuring deployments meet technical specifications and DSO standards.
• Documentation & Reporting: Maintain accurate project documentation, track milestones, escalate blockers, and report on progress to internal and external stakeholders. Maintain accurate go-live ARR forecasting for your portfolio.
• Training & Enablement: Coordinate and deliver comprehensive training for DSO leadership, IT teams, and clinical staff to drive adoption and optimize usage from day one.
• CS Handoff: Coordinate with the Customer Success team to ensure a smooth post-implementation transition, setting the foundation for long-term retention and expansion.

Do you have experience in Stakeholder relationship building?, * Proven experience in enterprise implementation or project management within a SaaS or technology environment, preferably with multi-location rollouts.

• Strong technical acumen with hands-on experience in software configuration and setup.
• Exceptional organizational skills and attention to detail; ability to manage complex, multi-stakeholder projects without dropping the ball.
• Outstanding communication skills; comfortable working across IT, clinical, and executive audiences.
• Extreme ownership mindset: proactive, accountable, and solutions-oriented under pressure.
• Strong problem-solving skills; able to prioritize and communicate opportunities and blockers clearly and quickly.
• Dental or healthcare technology experience a plus.

Pulled from the full job description

• Paid time off, * Competitive compensation and equity
• Flexible, unaccrued PTO
• Remote-first work environment
• Ongoing leadership development

Pearl is shaping the future of dentistry with a suite of AI solutions developed to establish higher standards of quality and care for patients worldwide. Since 2019, our team has engineered FDA-cleared computer vision capabilities for interpretation of 2D and 3D dental imagery - industry-leading capabilities which clinicians, practice owners, labs, and insurers use to elevate the efficiency, accuracy, and consistency of dental care around the world.