Telephony / Avaya Engineer

We are looking for a skilled Telephony Engineer with strong experience in Avaya systems and Unified Communications. The ideal candidate will be responsible for configuring, maintaining, and supporting enterprise voice and telecom solutions., * Configure and support telephony systems (Avaya Call Manager, System Manager, Voicemail)

• Administer Avaya PBX and Unified Communications environment
• Work with AWS Connect for cloud telephony setup and support
• Manage call flows, vectors, and voice configurations
• Support adds, moves, and changes (MACD) for telecom systems
• Troubleshoot voice/network issues and maintain system uptime
• Work with NICE Uptivity (call recording) and TASKE reporting
• Collaborate with teams to support telecom infrastructure and integrations
• Maintain documentation and perform system audits

• Experience in Telephony Systems Configuration
• Strong knowledge of Avaya (Call Manager, System Manager, PBX)
• Experience with NICE Uptivity and TASKE Reporting
• Hands-on experience with AWS Connect
• Knowledge of Cisco Voice/Video Technologies
• Understanding of telecom network design (voice/data circuits)

Preferred Skills:

• Knowledge of IT infrastructure and telecom architecture
• Experience with disaster recovery and business continuity
• Strong troubleshooting and communication skills

Experience:

• 8+ years in Telephony / Unified Communications / Telecom Engineering