L2 Systems Analyst

Principal Duties and Responsibilities * Serve as the client-facing component of the Enterprise IT group. * Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. * Readily project a sense of urgency - be ready to escalate to Level 2 and Level 3 support when proper troubleshooting has been done, and no resolution has been found within 30 minutes. * Respond to queries either in person or over the phone. Be accountable to a hotline phone system. * Create documentation for the online support system so resolutions to issues can be handled more efficiently. * Create accounts for users and Office 365 email/modify accounts/reset passwords for users when proper ticket is submitted per our audit requirements. * Walk customers through problem-solving processes. * Install, modify, and repair computer hardware and software. * Run diagnostic programs to resolve problems. * Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. * Follow up with customers to ensure the issue has been resolved. * Run reports to determine malfunctions that continue to occur. * Use and manage a ticketing system. Additional Requirements * Maintain a positive, cooperative, and teachable attitude. * Able to work well in a team environment. * Comfortable working & communicating with business leadership. * Comfortable reaching out for help when needed. * Ability to travel, as needed, for projects and assignments. * Contribute to the overall success of Comfort Systems USA. * Demonstrates flexible attitude, and determination for problem solving

Do you have experience in WAN?