Austria - German- IT Operational Lead

• Ensure critical plant / industrial infrastructure is maintained with minimal disruption.
• Manage incidents with urgency and strong coordination across technical towers.
• Enforce strict change governance in production-sensitive OT environments.
• Work effectively with plant operations, engineering, IT, cybersecurity, and vendors.
• Improve visibility of operational risks, aging assets, recurring issues, and pending dependencies.
• Maintain strong documentation, process discipline, and escalation governance.
• Drive service quality, operational consistency, and infrastructure resilience across OT, The Operations Lead - Senior SCCM & Microsoft AD Administrator is responsible for managing and

supporting enterprise endpoint and identity administration services with primary focus on Microsoft

SCCM / MECM and Active Directory. This L3 role requires strong expertise in endpoint management,

software deployment, patching, AD administration, GPO support, operational governance, escalated

troubleshooting, and cross-team coordination.

Key Roles and Responsibilities

Technical Operations - SCCM

• Provide L3 support for Microsoft SCCM infrastructure and endpoint management operations.
• Manage and support:

o software deployment

o patch management

o OS deployment

o package/application distribution

o collection management

o compliance baselines

o endpoint health monitoring

• Troubleshoot advanced SCCM issues related to:

o client communication

o deployment failures

Internal - General Use

o content distribution

o boundary/boundary group issues

o update synchronization

o software center issues

o reporting inconsistencies

• Monitor SCCM components, distribution points, management points, SUP/WSUS integration,

and client health status.

• Support monthly patching operations, deployment validation, compliance follow-up, and

remediation.

Technical Operations - Active Directory

• Provide L3 administration and support for Microsoft Active Directory services.
• Manage and support:

o user/group administration

o OU structure governance

o Group Policy support

o AD-integrated authentication troubleshooting

o permissions and delegation reviews

o replication-related issue coordination

• Troubleshoot account lockouts, authentication failures, GPO application issues, computer object

issues, and policy conflicts.

• Support AD hygiene, access controls, and operational alignment with security standards.

Incident / Problem / Change Management

• Handle escalated incidents affecting endpoint management, software deployment, patching, and

AD-related services.

• Act as escalation point for P1/P2 incidents with user or business impact.
• Lead troubleshooting efforts during patching failures, application deployment disruptions, or

authentication-related service degradation.

• Perform root cause analysis and define preventive actions for recurring incidents.

Internal - General Use

• Implement controlled changes in SCCM/AD environment with impact analysis, testing, rollback

planning, and post-validation.

Operations Lead Responsibilities

• Manage service operations related to SCCM and AD support queue.
• Prioritize and drive resolution of aged, high-priority, and recurring operational issues.
• Coordinate with EUC, server, security, application, and network teams for issue resolution and

planned activities.

• Track compliance posture for patching and software deployment success.
• Prepare operational dashboards/reports covering:

o deployment compliance

o patch success/failure trends

o AD operational issues

o backlog and risks

Governance / Documentation / Compliance

• Maintain SOPs, KB articles, deployment standards, patching procedures, and support

documentation.

• Ensure compliance with endpoint security, access governance, and directory administration

standards.

• Support audit requirements by providing operational records, patch compliance reports, and

access/change evidence.

• Drive standardization and process improvement across endpoint and identity administration

operations.

Expected Deliverables / Ownership

• Stable SCCM and AD operational support
• Timely resolution of escalated endpoint and directory issues
• High patching and software deployment success rate
• Controlled and auditable AD administration
• Reduction in recurring endpoint management issues
• Strong coordination across desktop, server, and security teams

Internal - General Use

Do you have experience in Routing protocols?, Technical / Functional Knowledge

• Good understanding of OT infrastructure environments supporting industrial or plant operations.
• Experience in managing infrastructure operations covering combinations of:

o industrial servers

o Windows/Linux systems in OT environments

o virtualization platforms

o network infrastructure

o firewall/security controls

o remote connectivity

o backup/recovery support

o endpoint or site infrastructure

Understanding of OT environment considerations such as:

o plant uptime sensitivity

o Production impact awareness

o controlled access

o limited change windows

o vendor/OEM dependency

o operational safety considerations

• Good knowledge of incidents, problem, change, and service operations in production-critical

environments., * Strong experience in Microsoft SCCM

• Strong experience in Microsoft Active Directory Administration
• Good understanding of:

o Group Policy

o WSUS/SUP

o software packaging/deployment lifecycle

o endpoint patching processes

o client troubleshooting

o AD structure and permissions

• Experience in enterprise endpoint operations and identity-related support
• Strong troubleshooting and analytical skills

Required Operational / Soft Skills

• Strong ownership of operational issues and escalations
• Ability to communicate effectively with technical and non-technical stakeholders
• Good planning and coordination capability
• Strong documentation and process adherence
• Ability to work in high-pressure operational environments

Preferred Skills

• Experience with Intune / co-management
• PowerShell scripting knowledge
• Exposure to Azure AD / Entra ID concepts
• ITIL process understanding
• Reporting/dashboard exposur