Endpoint Technician II - Innovation & Technology Services

• Responds to Tier 1 and Tier 2 support tickets via phone, email, in-person, or remote tools, ensuring timely and professional resolution of technical issues.
• Installs, configures, troubleshoots, and maintains desktop computers, laptops, printers, scanners, and other peripheral devices.
• Coordinates onsite support and responds to urgent technical issues related to networks, applications, hardware, and city-wide systems, including emergency services and natural disaster events.
• Manages user accounts and access permissions for systems including email, phone, applications, and network groups.
• Provides first-level support for software and application issues, escalating to Tier 3 teams as needed while remaining within defined permissions.
• Participates in IT projects by assisting with application deployments, hardware rollouts, and system upgrades in collaboration with project managers.
• Maintains accurate documentation of work performed and supports inventory control by cleaning and organizing equipment and supplies.
• Communicates with internal departments to analyze technology needs and provide tailored support for business processes.
• Researches emerging technologies and contributes ideas for improving IT services and solutions.
• Delivers a high standard of customer service and maintains positive working relationships with end users and IT team members.
• Performs other related duties as assigned.

Do you have experience in Research?, The City of Savannah’s Innovation & Technology Services (ITS) Department is seeking a skilled, customer-focused, and solutions-oriented Endpoint Technician II to support the technology systems that keep City operations running efficiently and effectively., * Knowledge of programming principles and techniques.

• Knowledge of networking protocols, infrastructure, and behavior.
• Knowledge of networking, command line interface, switching, routing, and basic standards.
• Knowledge of fiber optic cabling.
• Skill in compiling and analyzing data.
• Skill in troubleshooting peripheral devices.
• Skill in performing mathematical calculations.
• Skill in operating standard office equipment.
• Skill in oral and written communication.

Pulled from the full job description

• 457(b)
• Tuition reimbursement
• Health insurance
• Vision insurance
• Dental insurance
• Flexible spending account
• Life insurance, We offer great pay, excellent benefits to include medical, dental, and vision plans, life insurance,employee/spouse/childsupplemental life insurance, short-term disability, tuition reimbursement,wellness programs, deferred compensationplan (457 B), pension plan, flexible spending account,home purchase assistance and 12 paid holidays!