Front Desk / Customer Service Coordinator

SMK Auto Inc. is looking for a friendly, organized, and dependable Front Desk / Customer Service Coordinator to help with phone calls, scheduling, customer communication, and basic office support.

We are a local auto body shop in Bethlehem, PA that handles collision repair, paint damage, body damage, rust repair, insurance claim work, and customer-pay repairs. We are looking for someone who can help keep the shop organized and make the customer experience smooth from the first phone call through pickup.

This is a great role for someone who is personable, detail-oriented, and comfortable talking with customers on the phone. Auto body or automotive experience is helpful but not required. We are willing to train the right person.

Responsibilities

• Answer incoming phone calls in a friendly and professional manner
• Schedule customer appointments, estimates, drop-offs, and pickups
• Maintain a simple shop calendar and help keep jobs organized
• Greet customers and collect basic information about their vehicle and repair needs
• Communicate updates to customers about scheduling, parts, repair status, and pickup timing
• Help coordinate communication between customers, technicians, insurance companies, and vendors
• Take clear messages and follow up when needed
• Keep customer information, job notes, and paperwork organized
• Assist with basic administrative tasks such as filing, scanning, data entry, and invoices
• Help make sure customers feel taken care of and informed

Do you have experience in Scanning?, * Friendly, patient, and professional on the phone

• Organized and good at keeping track of details
• Comfortable using a phone, calendar, text/email, and basic computer tools
• Able to communicate clearly with customers
• Dependable and punctual
• Calm under pressure when customers are stressed about vehicle damage or insurance issues
• Automotive, body shop, receptionist, scheduling, or customer service experience is a plus
• Insurance claim or repair estimate experience is a plus but not required