2nd Line Support Engineer

We’re working with a forward-thinking technology business in Central London that’s continuing to invest heavily in its cloud infrastructure and cyber security capabilities. As the company expands, they’re looking for a motivated 2nd Line Engineer to join a collaborative technical team where you’ll gain exposure to cutting-edge technologies and meaningful project work.

This is an excellent opportunity for someone who wants to take the next step in their career within an environment that encourages continuous learning and technical development. Rather than being confined to day-to-day support, you’ll play an active role in cloud deployments, infrastructure improvements, security initiatives, and technology transformation projects across the business.

You’ll work closely with senior engineers and technical specialists, gaining hands-on experience with Microsoft Azure, Microsoft 365, Windows Server, networking, virtualisation, and modern cyber security solutions. The variety of work and level of exposure make this an ideal role for someone looking to broaden their technical expertise and progress into more senior engineering positions.

If you’re ambitious, enjoy solving complex technical challenges, and want to work with modern technologies in a supportive environment, this is a fantastic opportunity to accelerate your career., * Experience working in a 2nd Line IT Support role

• Strong knowledge of Microsoft 365, Windows Server & Active Directory
• Good networking knowledge including DNS, DHCP, VPNs, switching, and firewalls
• Experience supporting cloud and infrastructure environments
• Strong troubleshooting and analytical skills
• Excellent communication and customer-facing abilities
• Passion for Cloud Infrastructure and Cyber Security
• MSP experience is highly desirable but not essential

• £30,000 - £33,000 Salary
• Exposure to Cloud Infrastructure, Azure, Microsoft 365, and Cyber Security technologies
• Hands-on involvement in cloud migrations, infrastructure upgrades, and security projects
• Clear progression pathway into 3rd Line, Cloud Infrastructure, or Cyber Security roles
• Paid certifications and continuous professional development
• Work alongside experienced Cloud and Infrastructure Engineers
• Modern Central London office
• 25 Days Holiday + Bank Holidays