2nd Line Engineer

• Hybrid Working - 3 to 4 Days Working From Home
• Experience working in a 2nd Line IT Support role
• Strong knowledge of Microsoft 365, Windows Server & Active Directory
• Good networking knowledge including DNS, DHCP, VPNs, switching, routing, and firewalls
• Experience supporting Cloud Infrastructure, ideally Microsoft Azure
• Strong troubleshooting and analytical skills
• Excellent communication and customer-facing abilities
• A passion for Cloud technologies and Cyber Security
• MSP experience is highly desirable but not essential

• £33,000 - £35,000 Salary
• Exposure to Cloud Infrastructure, Microsoft Azure, and Cyber Security technologies
• Hands-on involvement in cloud migrations, infrastructure modernisation, and security projects
• Clear progression pathway into 3rd Line, Infrastructure, Cloud Engineering, or Cyber Security roles
• Paid Microsoft, Azure, and Security certifications
• Supportive team with ongoing mentoring and career development
• Modern office environment in South East London
• 25 Days Holiday + Bank Holidays

We’re working with an ambitious and technology-driven MSP that’s continuing to expand following significant investment and a growing portfolio of clients. Known for delivering cutting-edge cloud and managed IT solutions, they’re now looking to add a talented 2nd Line Engineer to their friendly and highly collaborative technical team.

This is an opportunity to join a business where you’ll be trusted with real technical responsibility from the outset. You’ll support a wide variety of client environments while working on challenging technical issues that go far beyond the typical service desk. Every day will expose you to new technologies, different infrastructures, and exciting opportunities to broaden your expertise.

You’ll play an active role in Cloud Infrastructure projects, Cyber Security initiatives, Microsoft 365 deployments, Azure migrations, infrastructure upgrades, and technical consultancy work, working alongside experienced engineers who are passionate about sharing their knowledge. It’s the perfect environment for someone who enjoys learning, solving complex problems, and working with the latest technologies.

The company has built a genuine culture of progression, with many engineers advancing into 3rd Line, Cloud Engineering, Infrastructure, Projects, and Cyber Security positions. With structured mentoring, funded certifications, and continuous technical development, you’ll have every opportunity to build a long-term career.