Change Manager (OCM)

Our Telecoms client is looking for Organisational Change Management (OCM) Specialist/Change Manager for initial 1 month contract to start on the 21st of June. This a remote role and outside IR35. Ad hoc travel might be required.

Organisational Change Management (OCM) Specialist/Change Manager - with experience in enterprise technology rebrands and digital employee experience transformations.

Required Skills:

• Enterprise Change Management Expertise - Proven experience applying structured change frameworks to technology-driven transformations, ideally within ITSM or employee support platforms.
• Internal Communications & Branding - Ability to develop and execute a multi-channel communications strategy to transition users from the existing “Buddy” brand to the new virtual agent identity, ensuring consistent messaging across the Employee Centre portal, Microsoft Teams, email, and Intranet.
• Stakeholder Engagement & Management - Skilled at mapping and engaging diverse stakeholder groups (IT, HR, service desk, leadership, end users) to build awareness, buy-in, and advocacy for the relaunch.
• AI/Virtual Agent Literacy - Familiarity with AI-powered support tools and conversational AI concepts (eg, Now Assist, LLM-driven topics, enhanced chat, AI Search, Genius Results) to credibly communicate new capabilities and benefits to a non-technical audience.
• Training & Enablement Design - Experience designing role-based training and adoption materials (quick-start guides, video walkthroughs, FAQ articles, lunch-and-learn sessions) to help employees understand and adopt the relaunched virtual agent and its smarter capabilities.
• User Adoption & Resistance Management - Ability to identify adoption barriers, measure sentiment, and implement targeted interventions to drive sustained usage post-launch.
• Digital Content & Campaign Skills - Competence in creating engaging digital assets (banners, teaser campaigns, launch announcements, Intranet pages) to support a phased rebrand rollout.
• ServiceNow Platform Awareness (Desirable) - Understanding of the ServiceNow Employee Centre, Virtual Agent, and Knowledge Management ecosystem would be advantageous given the platform-specific nature of the relaunch.

LA International is an award-winning partner of choice for many of the world’s most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance.

A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.

Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

• Enterprise Change Management Expertise - Proven experience applying structured change frameworks to technology-driven transformations, ideally within ITSM or employee support platforms.
• Internal Communications & Branding - Ability to develop and execute a multi-channel communications strategy to transition users from the existing “Buddy” brand to the new virtual agent identity, ensuring consistent messaging across the Employee Centre portal, Microsoft Teams, email, and Intranet.
• Stakeholder Engagement & Management - Skilled at mapping and engaging diverse stakeholder groups (IT, HR, service desk, leadership, end users) to build awareness, buy-in, and advocacy for the relaunch.
• AI/Virtual Agent Literacy - Familiarity with AI-powered support tools and conversational AI concepts (eg, Now Assist, LLM-driven topics, enhanced chat, AI Search, Genius Results) to credibly communicate new capabilities and benefits to a non-technical audience.
• Training & Enablement Design - Experience designing role-based training and adoption materials (quick-start guides, video walkthroughs, FAQ articles, lunch-and-learn sessions) to help employees understand and adopt the relaunched virtual agent and its smarter capabilities.
• User Adoption & Resistance Management - Ability to identify adoption barriers, measure sentiment, and implement targeted interventions to drive sustained usage post-launch.
• Digital Content & Campaign Skills - Competence in creating engaging digital assets (banners, teaser campaigns, launch announcements, Intranet pages) to support a phased rebrand rollout.
• ServiceNow Platform Awareness (Desirable) - Understanding of the ServiceNow Employee Centre, Virtual Agent, and Knowledge Management ecosystem would be advantageous given the platform-specific nature of the relaunch.

LA International is an award-winning partner of choice for many of the world’s most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance.