Regional IT Field Support-PA

The Regional IT Field Support is responsible for managing and coordinating the IT support activities within a specified region. This includes overseeing technical issues, ensuring prompt problem resolution, and supervising field support specialists. The role requires advanced technical skills, leadership abilities, and a strong commitment to customer service.

Responsibilities

Principal Duties and Responsibilities (Essential Functions):

• Provide first and second level support to end-users for PC, server, mainframe applications, and hardware.

• Interface with third-party vendors to resolve complex network issues as part of a coordinated response to an incident.

• Travel to various offices within the region to install, update, and repair hardware and software systems.

• Provide technical support via phone, email, and in-person to users in the area, ensuring timely resolution of issues.

• Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions, including off-site repair for remote users as needed.

• Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels.

• Assist in developing long-term strategies and capacity planning for meeting future desktop hardware needs.

• Document procedures, standards, best practices configurations, settings, installation sequences and back-out instructions.

• Conduct research on emerging products, services, protocols, and standards in support of desktop technology procurement and development efforts.

Work Environment:

This position is on-site and up to 75% local travel

Physical Demands:

Must be able to lift 50 lbs and accomplish IT Support service tasks involving inventory, system installations, network implementations, and miscellaneous tasks related to IT Support.

• Bachelor’s degree in Computer Science or a related field.

• 5 years of experience in a senior position on an IT support team.

• Strong technical background in desktop support, networking, and software applications.

• Excellent communication and customer service skills.

• Strong leadership and team management skills.

• Knowledge of ITIL or other IT service management frameworks is a plus.

• Certification in ITIL or other related areas is a plus.

• Medical insurance
• Dental services
• Life insurance
• Vision insurance
• Long term disability
• Section 125 - Flexible Spending Account
• 401K
• EAP program
• DCA voluntary supplemental insurance products
• Student loan consolidation
• Paid time off

The DCA team is best characterized by the relationships we have with our patients and each other. We embrace collaboration which is necessary to innovate in today’s changing world of dentistry . Our culture encourages participation, diversity of thought, innovation, and strong execution., Are you a qualified professional with a collaborative attitude? Then join forces with more than 4,600 like minded DCA employees., For us, it’s all about helping our allies succeed-whether this means supporting our more than 900 dentists or providing exciting opportunities to work with them, or directly with DCA. Discover how much further you can go with a strong ally by your side that shares a vision to advance dental care.

• 900+ Dentists

• Approximately 400 Allied practices

• 5,250+ DCA employees

• 3M Annual visits

• 24 States