ServiceNow BCM Consultant / Developer

· Requirement Gathering & Workshops: Lead meetings with client stakeholders to gather business objectives and define process workflows.

· Solution Design & Configuration: Configure ServiceNow BCM modules (including Business Impact Analysis, Business Continuity Planning, Exercise Management, and Crisis Management).

· Process Alignment: Ensure the customized ServiceNow setup complies with internal risk policies and external regulatory requirements.

· Testing & Deployment: Lead User Acceptance Testing (UAT), triage defects, and support cutover activities during deployment.

· Training & Documentation: Create solution documentation and deliver training sessions to end-users and client teams

· ServiceNow Platform Knowledge: Deep understanding of ServiceNow platform fundamentals, including CMDB architecture, workflows, and forms.

· Domain Expertise: Solid grasp of Business Continuity Management (BCM) principles and IT Risk Management/GRC processes.

· Technical Skills: Familiarity with ServiceNow scripting (JavaScript, Glide API, Client Scripts, Business Rules) is highly desired.

· Consulting & Soft Skills: Exceptional communication, relationship-building, analytical, and problem-solving abilities.

Behavioral Skills:

· Excellent Communication skills and collaboration skills

· Ability to propose and implement improvements in the system

· Ability to work with cross-functional stakeholders

Preferred Certification:

· Certified System Administrator (CSA): The foundational prerequisite for almost all ServiceNow roles.

· Implementation Specialist (CIS) - Risk and Compliance: Proves ability to implement GRC/IRM/BCM solutions