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Desktop Support Engineer

Teceze Ltd
Salt Lake City, UT, United States
2 months ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Job source
dice.com

Tech stack

Microsoft Windows Active Directory JIRA Computer Networks Dynamic Host Configuration Protocol Domain Name System (DNS) Issue Tracking Systems Microsoft Office Software Engineering TCP/IP User Administration Servicenow
+1 more
User Accounts

Job description

  • We are looking for a Technical Help Desk Engineer to provide technical support and assistance to end users. The candidate will be responsible for troubleshooting hardware, software, and network-related issues while ensuring excellent customer service., * Provide Level 1 and Level 2 technical support to end users
  • Troubleshoot desktop, laptop, printer, and software issues
  • Resolve Windows and Office 365-related problems
  • Manage user accounts, password resets, and access requests
  • Log, track, and update tickets in the ticketing system
  • Escalate complex issues to the appropriate teams
  • Support hardware installations, upgrades, and replacements
  • Maintain documentation of incidents and resolutions

Requirements

  • Experience in Help Desk or Technical Support
  • Knowledge of Windows operating systems and Microsoft Office
  • Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
  • Experience with Active Directory and user account management
  • Familiarity with ticketing tools such as ServiceNow or Jira
  • Good troubleshooting and communication skills

Apply for this position

This job is hosted externally. Click below to view the full posting and apply.

Apply on dice.com

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