AI in Recruiting: What Works, What Fails - Real Lessons from Office & Volume Hiring

AI has huge potential in recruiting - but implementations vary widely. This talk breaks down what worked, what didn’t, and why, across both office (professional) and volume (high-velocity) hiring environments. In this practical session, you’ll hear real, data-backed lessons from multiple AI introductions we led at Redcare Pharmacy and evaluated in both office hiring and volume recruiting. I’ll cover: - Successful patterns - where AI improved work of the recruiters / candidate experience. - Unsuccessful rollouts - where tools underperformed and what were the reasons. - Human + machine workflows - what roles remain human-centric, and where AI delivers the most leverage. - Ethics and bias safeguards - real examples of how bias surfaced, and practical guardrails to address it. - Metrics that matter - what to measure when you deploy AI so you know you’re improving, not guessing.