Decode Your People: Using PCM to Build High-Performance Teams

Only 23% of employees globally are engaged in their work. Burnout has hit 66%, and the average age for experiencing it is now just 32. On top of that, only 44% of managers have ever been trained in how to lead people, despite being directly responsible for 70% of team engagement outcomes. We don’t have a productivity crisis, we have a leadership crisis. In this 20-minute keynote, I share how the Process Communication Model (PCM), a behavioural tool originally developed for NASA, helps founders and managers lead people the way they’re actually wired. This is not a PCM training session. It’s a practical, story-led talk designed to shift how leaders think about performance: not as something to push for, but something to unlock through smarter communication, deeper understanding, and earlier stress recognition. Using PCM as a lens, I’ll walk the audience through: Why people disengage (and how to see it coming) Why one-size-fits-all motivation fails modern teams How to recognise when a communication style is misfiring Audience members will reflect on their own teams in real-time, explore the gap between how they lead and how people want to be led, and leave with a clear insight: you don’t manage performance, you manage people.