Self-service Quality: QA Without QA

As of tomorrow, teams will not need QA engineers. Sounds crazy? That is precisely what we are building at Canva. AI changed the game overnight. Development teams were shipping faster than ever, and QA needed to adapt. We flipped the script. Instead of teams waiting for us, we empowered them to completely own quality through our self-service approach. To achieve this, we built AI tools that support key parts of the QA process: test plans, test generation, a test parties assistant, and more. Teams gained what they needed without the wait, while quality signals and indicators ensure they remain relentless about quality standards. But what about QAs? They no longer test. We shifted our focus to exploring new frontiers and enabling quality across the organization, thereby significantly increasing the impact of our work given the rapid pace of change. I will walk you through our transformation journey: the practical tooling approaches we adopted, how we adapted our QA processes to facilitate this change, the key breakthrough moments that made it work, and why this shift is critical now.