Technical Support Specialist 3rd level

We work with the largest companies on the planet to provide the solutions that enable them to overcome their most pressing industry challenges. In aerospace and automotive, we work with firms like SpaceX, NASA, Tesla and Volvo among others. In the construction industry, we work with the largest builders to scan and design astonishing projects. For public safety professionals, our forensics scanning tools solve crimes and document scenes with high tech gear you probably see on CSI and in the movies! Learn more about FARO here We believe that if it can be dreamed it can also be measured. And if it can be measured, it can also be realized. We are seeking a Technical Support Specialist 3rd Level (m/f/d), located in Germany, Stuttgart area, Korntal-Münchingen. The role is full-time (up to 40 hours per week), offered on a fixed-term contract until 31 May 2027. How you will make a difference @ FARO

• Provide on time 3rd level support with high quality and individual solutions or answers
• Offer technical support to both, internal and external customers, as listed in the knowledge database
• Escalate complex or unknown problems to the 4th level support, which require direct interaction with customer on site
• Thoroughly document customer inquiries in the CRM system
• Closely cooperate with the other support level teams and with other departments as Product Management, Engineering and Sales to ensure an excellent Customer Experience along the Support Chain

Do you have experience in Sales?, * University degree (engineer, BA) or a comparable technical education

• Strong service oriented mindset
• Strong communication skills to discuss technical issues and serve difficult customers
• Fluency in English and German, any other European language will be an advantage
• Technical knowledge in Scanning and Point Cloud Management, Digital Reality or Architecture Engineering and Construction will be preferable

• Fixed-term employment contract
• Flexible working hours
• Training
• Other employee services (e.g. free drinks and fruit in the office, bicycle and car parking spaces directly on site)

Inclusive At FARO, we are committed to encouraging different perspectives and ideas that foster innovation. We believe that we are strongest with a diverse team of employees. We want every FARO employee to feel our commitment to showing respect for all and encouraging open collaboration and communication. Join us. Become part of a dynamic organization that values quality, leadership, teamwork, honesty and openness as a way of life in conducting our business.