ICT Support Officer

As an ICT Support Officer, you are the first point of contact for all colleagues when it comes to IT. You provide technical support, resolve IT-related issues, and ensure that our systems and infrastructure run smoothly. Thanks to your efforts, our colleagues around the world can work efficiently every day.

Your work will be diverse and dynamic, offering plenty of room to take initiative and grow. You will be responsible for:

1st Line Support

• Providing first-line technical support to end-users via phone, email, or in person.
• Identifying and resolving hardware and software issues.
• Reporting improper use of systems or applications to the manager.
• Documenting and tracking incidents and requests in the ticketing system.

System Maintenance and Management

• Installing, configuring, and maintaining computer hardware, software, networks, printers, and scanners.
• Performing system updates, backups, and recovery operations to ensure availability and security.

Network Management

• Managing and monitoring network performance and security.
• Supporting the implementation and maintenance of network equipment such as routers, switches, and firewalls.

Security

• Implementing and maintaining security protocols and procedures.
• Identifying and resolving potential security risks.

Training and Documentation

• Providing guidance and support to end-users.
• Developing and maintaining user manuals and technical documentation.

Do you have experience in Windows?, * A completed MBO or HBO degree in ICT or a related field.

• A few years of experience in a similar role (preferred).
• Knowledge of Windows environments, Microsoft 365, and networking technologies.
• Good command of Dutch (English is a plus).

At Roveg Fruit, every day is different. From our headquarters in Waddinxveen, we import and distribute fresh fruit and vegetables from all over the world. With colleagues from more than 16 nationalities, we work together in an open, down-to-earth environment where everyone plays an important role in our success. As our new ICT Support Officer, you'll make sure our people have the right tools and systems to perform at their best, anytime, anywhere., Roveg is more than just a workplace. It's a place where you can grow, take initiative, and be part of a team that values speed, reliability, and teamwork. With colleagues from more than 30 nationalities, each day brings new perspectives and challenges. We invest in our people, offer room for development, and celebrate successes together. At Roveg, you're not just part of the proces, you help drive it forward.