IT Support Technician - 2nd line

• Tackling escalated technical issues with confidence and precision
• Supporting Windows environments, Office 365, networking, and cloud services
• Collaborating with the team to deliver seamless support
• Managing and resolving tickets via our helpdesk system
• Providing remote and occasional onsite support to our valued clients
• Documenting solutions and contributing to our knowledge base
• Assist in the implementation of customer IT projects

Do you have experience in Software troubleshooting?, * Solid experience in a 2nd line support role

• Strong troubleshooting skills across hardware, software, and networks
• Excellent communication and customer service skills
• A proactive mindset and a love for solving problems
• Relevant certifications, Network plus, Microsoft and WatchGuard are a plus, * IT support: 2 years (required)

• Friendly and collaborative work environment
• Competitive salary with regular reviews
• 25 days holiday + bank holidays
• Company pension scheme
• Fun, friendly office environment
• Team socials, Go Karting, Bi Annual outings

Job Types: Full-time, Permanent

Pay: £25,000.00-£35,000.00 per year

Southern Solutions UK Limited isn't your average IT support company. We're a fast-growing, forward-thinking tech powerhouse that thrives on solving problems, delighting clients, and empowering our team to be the best in the business. If you're a 2nd/3rd Line Helpdesk Technician who's hungry for more than just ticket-ticking, we want to hear from you. What Makes Us Different? * Culture of Excellence: We don't just fix issues-we build relationships. Our team is tight-knit, collaborative, and genuinely passionate about tech. * Cutting-Edge Tech: Work with the latest tools, platforms, and systems. We invest in innovation so you can stay ahead of the curve. * Career Growth: We're big on development. Whether it's certifications, training, or mentorship, we'll help you grow into your next role. * Clients That Inspire: From dynamic start ups to established enterprises, our client base is diverse and exciting.