Desktop Support Engineer

We are seeking a skilled Desktop Support Engineer to join our IT team. The ideal candidate will be responsible for providing technical assistance and support to end-users, troubleshooting hardware and software issues, and maintaining computer systems to ensure smooth operations across the organization., * Provide first- and second-level support for desktops, laptops, printers, and peripheral devices.

• Install, configure, and troubleshoot operating systems (Windows, macOS, Linux) and standard applications.
• Respond to and resolve user requests via ticketing system, phone, or in-person support.
• Maintain, update, and document IT assets, licenses, and configurations.
• Assist with user account management (Active Directory, Microsoft 365, etc.).
• Perform regular system updates, patches, and backups.
• Set up and support remote access (VPN, remote desktop tools).
• Collaborate with network and systems teams to escalate and resolve complex issues.
• Ensure compliance with IT security policies and best practices.

Do you have experience in macOS?