IT Infrastructure Support Analyst

We're supporting our client in the search for an experienced IT Infrastructure Support Analyst to join their Business Change and Infrastructure team on a 12-month fixed term basis.

This is an exciting opportunity to play a key role in a major IT transformation project, providing technical expertise and hands-on support across infrastructure, servers, and cloud environments. You'll work closely with external service providers and international technical teams, ensuring smooth delivery and operational excellence., * Provide technical support and coordination across infrastructure and project tasks.

• Manage and troubleshoot issues related to Active Directory, Windows Server, and telephony systems (including call recording).
• Collaborate with managed service providers and overseas IT teams to align infrastructure standards.
• Ensure compliance with IT policies, procedures, and security requirements.
• Take ownership of incidents and proactively drive continuous service improvement.

• Strong infrastructure and end-user support background.
• Proven experience with incident and problem management.
• ITIL V3 Foundation qualification (or equivalent).
• Excellent communication, organisational, and troubleshooting skills.
• Ability to work collaboratively across teams and manage external stakeholders.
• Experience within financial services is a plus, but not essential., If you're an adaptable and detail-oriented IT professional ready to take on a high-impact project, we'd love to hear from you. Apply today to learn more.

• 12-month FTC, paying up to £47,000 depending on experience.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation