IT Support

Are you able to provide customers with exceptional support to effectively solve issues, while working closely with our teams to resolve technical problems and deliver positive user experiences? We are looking to grow our team of enthusiastic problem solvers to support our customers and maintain seamless processes in house.

If you are excited at the prospect of working with a Company that has been rated 'Outstanding' by Best Companies for the last 5 years, who prioritise successful and rewarding careers, while also having some fun along the way, apply now!

What you'll be doing …

• Providing remote support for our customers - Microsoft
• Providing in house support for our Yo colleagues - Google
• Ensuring systems are secure and updated
• Onsite visits to onboard new customers & troubleshoot issues
• Working through tickets on our Salesforce CRM system
• Answering inbound support calls
• Resolving Windows 7/10/11 and Mac OS software issues
• Resolving issues with connected devices, printers, scanners etc
• Monitoring customers network and backup using the RMM
• Maintaining networks (troubleshooting)
• Providing excellent customer service
• Working to SLA's

Do you have experience in macOS?, * Previous experience in IT support is essential

• Great communicator and the ability to provide excellent customer service
• An interest and passion for IT as a career
• The confidence and adaptability to communicate with a range of people
• Persistence to overcome challenges
• A driven, determined and professional attitude to work
• Familiar with Windows & MacOS operating systems
• Familiar with Windows Server 2003 - 2019 and Virtual Machines
• Experience with networking (DHCP,DNS,TCP/IP etc)
• Office 365, Sharepoint and OneDrive Experience
• Local and Cloud Backup solutions
• Experienced in Google applications
• Building and maintaining servers

Nice to have but not required!

• Experience working with MDM solutions, * IT Support: 2 years (preferred)
• Windows/MacOS: 1 year (preferred)