Repairs Admin

To provide effective administrative support to the whole company on a day-to-day basis, ensuring excellent service is delivered in accordance with a variety of contracts. Having the ability to be flexible to meet changing demands and undertake various tasks in order to deliver a quality service. To always provide high levels of customer service to our clients and their residents. Key duties: + Answer telephones, deal with enquiries, and see them through to conclusion. + Process work orders accurately and in a timely manner, ensuring priority, targets and contract requirements are taken into account. + Monitor, update & distribute works using the company database, ensuring orders are completed and targets are met. + Assist with booking appointments for works (by phone or email). Monitor and book any subsequent appointments. + Liaise with clients, sub-contractors and members of the public. Keep them informed and up to date with work progress or issues. + Collate paperwork pertaining to completed orders through to invoice stage. + Maintain computerised records of all invoices produced and ensure they are delivered to the relevant client department. + Accurately reproduce and send test certificates. + Accurately maintain filing systems.

• Experience in construction or repairs industry
• Good written and verbal communication skills.
• High level of technical knowledge (in context of repairing/maintenance contracts)
• Ability to be flexible and meet changing demands.