IT Helpdesk Support Technician

We are looking for a proactive and customer-focused IT Helpdesk Support Technician to join our UK Head Office team in Rushden. If you love solving technical challenges, helping people, and being part of a forward-thinking global IT community - this could be the perfect next step in your career.

As part of our Group IT Helpdesk, you will support UK-based employees while collaborating with international colleagues to deliver first-class IT service across the business. You'll be hands-on with a wide range of technologies, from desktops and mobile devices to network systems and global software platforms - no two days will be the same.

This is a full-time role based in our UK Head Office in Rushden, Northamptonshire, with regular travel to our other UK offices. The role will report to the Head of Finance in the UK business, with a dotted line to our Chief Information Officer.

Key tasks & responsibilities:

• Be the first point of contact for IT support, responding to tickets, calls, and emails quickly and professionally.
• Troubleshoot and resolve issues with hardware, software, networks, and mobile devices.
• Set up, configure, and maintain equipment and applications to company standards.
• Manage onboarding and offboarding for employees - from device setup to account management.
• Escalate complex problems to Group IT or external vendors when needed.
• Keep detailed, accurate records of all support activity in our ticketing system.
• Ensure compliance with IT security policies and best practices.
• Collaborate with the global IT team on new initiatives, projects, and process improvements.
• Support local infrastructure upgrades and contribute to global ticket resolution., * Travel to other UK offices will be required.
• Participation in an on-call rota may be expected.
• This role supports both local and global IT initiatives, requiring flexibility and adaptability.

Do you have experience in Windows?, * Proven experience in a helpdesk or IT support role.

• Strong knowledge of Windows OS, Microsoft 365, and everyday business applications.
• A solid understanding of networking fundamentals and remote support tools.
• Excellent communication and problem-solving skills.
• The ability to multitask, prioritise, and work independently.
• Experience in a corporate or global environment is a bonus., * A people person who enjoys helping others and solving problems.
• Organised, detail-oriented, and driven to deliver great service.
• Able to explain technical information clearly to non-technical users.
• A team player who values collaboration and continuous learning.

• Work as part of a global IT network with real opportunities for development.
• Get involved in both local and international projects.
• Gain exposure to a broad range of technologies in a supportive environment.
• Enjoy a role where your ideas and initiative can make a genuine impact.

What we offer in this role:

We value our team and strive to offer a competitive salary and benefits package as well as:

• A Global Company
• Career Development
• A Safety Focused Employer
• A Sustainable Business
• Value-based Culture
• Diverse Company
• Equal-Opportunity Employer

The application process:

Alimak Group is an equal opportunity employer committed to diversity and inclusion in the workplace.

This will be a multistage interview process, which will be an initial Teams interview, followed by a face-to-face competency-based interview.

Alimak Group is a global provider of sustainable vertical access and working at height solutions in the commercial, industrial and construction sectors. With a presence in more than 120 countries, the Group develops, manufactures, sells and services vertical access and working at heights solutions with focus on adding customer value through enhanced safety, higher productivity and improved cost efficiency. The Group has a large installed base of elevators, service lifts, temporary and permanent hoists and platforms and building maintenance units around the world. The solutions portfolio also comprises of height safety protective equipment, load measurement & control, lifting & handling, and a global after-sales business model, with recurring revenue from spare parts and services such as inspection, certification, maintenance, refurbishments, replacements and training. Founded in Sweden 1948, the Group has its headquarters in Stockholm, 26 production and assembly facilities in 15 countries and approximately 3,000 employees around the world. At Alimak Group, we understand that our employees are the key to our success. Our aim is to be an attractive Employer of choice, and we strive to attract, develop, and retain qualified and motivated people in a professional and attractive working environment. Working at Alimak Group means you will be part of a team of professionals who work together to bring about innovation and best practices in vertical access solutions., Reaching new heights together - At Alimak Group we aim high. Our company vision and values serve as a strong foundation for our strategic plan; they drive our attitude towards the way we work and provide clarity and guidance around what we stand for as a company. Our values help us to ensure we all work towards the same goals and together with our vision they shape our culture and create a positive environment where we can achieve success.