Helpdesk Coordinator

• Organising Engineers daily works
• Communicate with customers over the phone and email
• Use a range of office software including Word, Excel and our CRM system.
• Problem solving invoice queries alongside our accounts team
• Manage customers expectations to a high standard
• Sending purchase orders and invoices
• Ordering materials and plant hire from suppliers
• Checking service reports if any remedial actions are needed and passing on to the quotes team.

Do you have experience in Customer service?, Do you have a GCSE?, * The ideal candidate will have some office experience, is confident over the phone and can work well in a team., * GCSE or equivalent (preferred)

• 20 days holiday plus bank holidays and shut down over Christmas
• Employee Benefits Scheme offering financial savings on a variety of retail/ leisure and many other activities and death in service benefit.
• Company pension

Job Types: Full-time, Temp to perm

Pay: From £24,000.00 per year

Benefits:

• Company pension
• Free parking
• On-site parking
• Store discount

At TPT Fire, we pride ourselves on being one of the UK's leading fire protection companies, for both business and residential customers. As a dedicated, family owned and operated fire protection and maintenance company, we have been keeping buildings safe from fires for over 30 years. We now have an exciting opportunity for a new Helpdesk Coordinator to join our team.